Summary
Fulltime 1.0 position. 40 hours a week. Monday-Friday position. Located at the Mill Building in Lititz. Hours: Monday-Thursday 9:00 am-5:30 p.m. Fridays: 8:15-4:45 p.m. No evenings, no holidays, no weekends.
Job Description
Located at the Mill Building in Lititz
HOURS: Monday-Thursday 9:00am-5:30pm Fridays: 8:15am-4:45pm. No evenings, no holidays, no weekends.
POSITION SUMMARY: To provide excellent customer service to all of our customers. This position includes answering customer calls and questions as well as being responsible to collect on self-pay and self-pay residual accounts.
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Makes every effort to provide an extraordinary customer service experience to all customers, both internal and external.
• Effectively follows and enforces company collection processes.
• Maintains the Customer Service call benchmarks.
• Informs Team Lead and/or Supervisor of all potential problems and issues immediately.
• Has an understanding of the revenue cycle and who to contact when issues/questions arise.
• Performs processes, including but not limited to: financial assistance, medical assistance application qualifications, insurance billing, payment plans, and patient correspondence.
• Maintains knowledge in all aspects of the Fair Debt Collections Practices Act and is compliant in all collection efforts.
• Maintains PCI (Payment Card Industry) compliance when taking payment information.
• Maintain HIPAA compliance at all times when working with PHI
• Understands both hospital and professional sides of the revenue cycle

JOB REQUIREMENTS
MINIMUM REQUIRED QUALIFICATIONS:

• High School Diploma or equivalent.
• Two (2) years prior Customer Service, Billing and Account Resolution experience.
• Strong written and verbal communication skills.
• Microsoft Office experience.
• Strong organizational skills.
• Ability to apply strong analytical qualities.

PREFERRED QUALIFICATIONS:

• Associates Degree.
• Experience using an Electronic Medical Record (EMR), preferably Epic.

Benefits At A Glance:
PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

• 100% Tuition Assistance at The Pennsylvania College of Health Sciences
• Paid Time Off and Paid Holidays
• Shift, Weekend and On-Call Differentials
• Health, Dental and Vision Coverage
• Short-Term and Long-Term Disability
• Retirement Savings Account with Company Matching
• Child Care Subsidies
• Onsite Gym and Fitness Classes

Disclaimer
PENN MEDICINE LANCASTER GENERAL HEALTHis an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTHis not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTHvia-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTHas a result of the referral or through other means.