JOB SUMMARY : The Slot Shift Manager is responsible for monitoring and supervising the daily gaming floor operations on a specific shift, ensuring that courteous and prompt service is provided by all employees.

In the absence of the Executive for the casino shift, this position may be responsible for overall operation and safety of the property.

Keeps Director of Gaming informed of any pertinent information. This individual must possess both educational and work experience of sufficient depth to indicate a high probability of success in this position.

Must be able to work any shift. Must have demonstrated managerial ability in related casino areas.

ESSENTIAL JOB FUNCTIONS :

• Is directly responsible for training supervisors in technical and leadership skills for functions on / off casino floor.
• Is directly responsible for training gaming slot operations’ line employees, providing each with the knowledge and appropriate direction to perform his / her responsibilities.
• Handle any customer complaints in assigned area.
• Observes, verifies and supervises all activities within the gaming area assigned, countersigning jackpot slips / checks where appropriate.
• Oversees all significant monetary exchanges to ensure prompt and accurate execution of every transaction.
• Completes daily personnel assignments and reassigns personnel on floor based on business volume.
• Is responsible for key control and documentation.

ADDITIONAL JOB DUTIES :

• Builds a rapport and coordinates daily functions with support services departments, especially Marketing.
• Coordinates with Security to detect and prevent attempts to cheat or damage gaming equipment and to identify floor irregularities to the CSM.
• Ensures timely and accurate evaluations are given to direct reports with appropriate development plans, providing each with clear directives needed to meet departmental standards and achieve departmental and company goals.
• When acting as the manager on duty of the property : Is responsible for making decisions appropriate to the situation, initiates the notification of the Senior Team, and coordinates the reactive efforts of all personnel (all departments) until a Senior Team member arrives.
• Acts as role model; always presents oneself as a credit to Harrah’s and encourages others to do the same.
• Support property and department initiatives such as Customer Service Assurance programs and any other property or departmental service initiatives and facilitate to the front-line team via Buzz Sessions, Coaching, Training and Discipline where necessary.
• Always protect all assets of the Slot Department.
• Identify new premium slot players and develop the relationship.
• Adheres to regulatory, departmental and company policies.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
• Other duties as assigned.

EDUCATION and / or EXPERIENCE :

• High school diploma, . or equivalent is required.
• Possess strong supervisory and leadership skills.
• Knowledge of casino rules, regulations and procedures pertinent to Casino Slot Operations required.
• 1-year previous experience in gaming with emphasis in slot operations required.
• Three years previous supervisory experience required.

QUALIFICATIONS :

The requirements listed are representative of the knowledge, skill and / or ability required to fulfill the obligations of this position.

• Demonstrated ability to get along with co-workers and work as a team across departments and levels of management.
• Must be flexible and able to work all shifts as needed.
• Must be able to read, write, speak and understand English.
• Present a well-groomed appearance.
• Exhibits sound, decision-making qualities; motivates personnel; exhibits effective supervisory skills.
• Possesses a thorough working knowledge of the various games and equipment.
• Does routinely strive to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction.
• Exercises appropriate discretion in identifying situations that require management attention.
• Is familiar with the federal currency transaction reporting guidelines and implements the same.
• Must project professionalism and possess excellent verbal and written communication skills.

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to maneuver to all areas of the casino.
• Must be able to lift up to 40 pounds.
• Must be able to bend, reach, kneel, twist and grip items.
• Must be able to walk and be on feet for long periods of time.
• Must have sense of urgency and keep up with fast-paced business practices.
• Must be able to work calmly and professionally in stressful situations.
• Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust.
• Must be able to respond to visual and aural cues.

DISCLAIMER :

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (.

emergencies, changes in personnel, workload, rush jobs or technical developments).

EXPERIENCE / QUALIFICATIONS : 3 years’ experience, Alcohol and Gaming Card

Walk entire shift. Stand for long periods of time or entire shift. Walk up and down stairs. Type. Work in Secondhand smoke environment.

Maneuver in confined spaces. Accurate Money / chip handling. Tolerate high noise areas. Tolerate bright lights. Will have guest contact.

Work flexible schedules. Understand, read, write and speak English.

Last updated : 2024-06-11