3 store customer service specialist Jobs in latham, ny
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Customer Service Specialist- Hybrid-Temp
$53k-68k (estimate)
Contractor | Medical Technology
2 Weeks Ago
AngioDynamics is Hiring a Customer Service Specialist- Hybrid-Temp Near Latham, NY
JOB SUMMARY – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsible for providing exceptional Customer Service to our external and internal customers; including the placement of purchase orders, timely shipment of product and requests for information.
Essential Duties And Responsibilities
Essential Duties And Responsibilities
- Provides Customer Service support to our external and internal customers.
- Handles customer requests including the fulfilment of purchase orders, credit and debit memos, and product and order status inquiries.
- Support inquiries that come from the public Customer Service Message Center.
- Resolves order discrepancies to resolution.
- Partners with Operations regarding inventory reconciliation and/or discrepancies
- Provide return support; including issuing Return Material Authorization (RMA) instructions to our customers, ensuring proper approvals are collected and information shared to respective parties.
- Is expected to demonstrate initiative in serving the needs of all customers by thoroughly researching to resolve issues and identify process improvement needs.
- Is committed to developing a close working relationship with sales representatives and other customer service representatives to convey information about potential and committed sales orders.
- Works in cooperation with Production Planning, the sales force and distributors in the tracking of orders placed and any special pricing considerations.
- Demonstrate accountability in serving the needs of all customers regardless of whether the information requested is readily available or not.
- Issues RMA numbers to customers and forwards information to Customer Service team daily.
- Shared responsibility with other Customer Service Reps.
- Will cross-train with other Customer Service Reps on all aspects of position on an ongoing basis, when applicable.
- Works on special projects as required.
- May perform other duties as assigned
- Associate’s Degree in related field Bachelor’s degree preferred
- Minimal 3 years of demonstrated experience in customer service, commercial operations project support experience required.
- Proficient in the following computer software applications: Oracle, Microsoft Office, SalesForce.com
- Exceptional interpersonal skills.
- Strong organizational skills.
- Strong communication skills (written and verbal).
- Ability to effectively communicate both internally and externally.
- Ability to read and interpret documents such as safety rules, operating and maintenance. instructions, and procedure manuals. Ability to write routine reports and correspondence.
Job Summary
JOB TYPE
Contractor
INDUSTRY
Medical Technology
SALARY
$53k-68k (estimate)
POST DATE
06/01/2024
EXPIRATION DATE
07/02/2024
WEBSITE
angiodynamics.com
HEADQUARTERS
GLENS FALLS, NY
SIZE
500 - 1,000
FOUNDED
1988
TYPE
Public
REVENUE
$200M - $500M
INDUSTRY
Medical Technology
Related Companies
About AngioDynamics
AngioDynamics designs, develops, manufactures and markets therapeutic and diagnostic devices for the treatment of peripheral vascular disease.
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