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Starting Rate : $18.13
Shift Time : Varies
POSITION OVERVIEW :
Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.
ESSENTIAL FUNCTIONS :
Perform administrative / clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting / distributing mail and / or packages
Verify and complete required documentation and reports
Provide accurate information and assistance to customers, which includes determining pick-up and / or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales
Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and / or correct freight bills, etc.
Administer freight pick-up process, as required
Assist customers via phone, e-mail and / or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and / or invoicing questions, etc.
Make freight delivery appointments, as required
Review drivers’ Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member
Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.
Communicate with sales, operations and other service centers and / or departments to ensure customer’s needs are achieved and all issues are resolved
Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required
Comply with all applicable laws / regulations, as well as company policies / procedures
Perform other duties as required
Disclaimer : This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
QUALIFICATIONS
WORKING CONDITIONS :
Preferred Qualifications :
Pay Transparency : Pay :
Pay : Additional Details :
Additional Details :
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.
If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com .
FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Last updated : 2024-06-14
Full Time
Logistics Services
$54k-67k (estimate)
06/15/2024
09/14/2024
fedex.com
MEMPHIS, TN
>50,000
1973
Public
JON PENNINGTON
>$50B
Logistics Services
FedEx is a courier delivery company that provides shipping, tracking and printing services.
The job skills required for Support center include Customer Service, Computer Systems, Verbal Communication, Time Management, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Support center. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support center. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support center positions, which can be used as a reference in future career path planning. As a Support center, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support center. You can explore the career advancement for a Support center below and select your interested title to get hiring information.