IT Support Specialist
MUST live close to Celebration Florida location. MUST have reliable transportation. MUST be able to pass initial drug screening and periodic screens.

Primary contact for customers to provide technical support and services related to their desktop computer and cloud based phone. Provide technical Tier 2/3 support. Technical Lead and Local Expert. Lead Innovation for smart living.

Essential Responsibilities and Duties:

Responsible for the build and management of an Innovation lab and demo smart living showroom.

• Provide excellent customer service, technical troubleshooting, and problem resolution.
• Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in-person communication.
• Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction.
• Open trouble tickets using the trouble ticking tool OS Ticket and our Managed service platform and document action steps and resolutions including follow-up.
• Ensure issues are fully documented within the (trouble ticket tool) application that allows for seamless escalation to other personnel as required.
• Use professional judgment to resolve a problem.
• Escalate customer concerns as necessary to management, as required.
• Serve as liaison between customers and other personnel. Communicate problems and trends to the team for internal resolution.
• Tier 2 or 3, you will assist and communicate with Tier 1 seasonal technical support and resolve reported problems.
• Provide an assessment of existing systems and recommend improvement.
• Develop technical solutions to be posted to both internal and external knowledge base.
• Software testing of new and enhanced software applications.
• Perform other duties as assigned

Minimum/Essential Qualifications: Ability to respond to customers' inquiries and complaints; ability to solve problems in a timely and friendly manner; ability to effectively present information to coworkers and management; excellent verbal and written skills; excellent telephone skills; work well in a team environment. Preferred Skills: High School Graduate or AA in computer science or business administration or equivalent experience.

1-3 years of software technical support.

1-3 years Microsoft Windows 11, Web Browsers, Microsoft 365 including office, One drive, and Share point

1-3 years Network Functions and Configurations.

1-3 years VoIP phone systems

Job Type: Part-time

Pay: $15.00 - $25.00 per hour

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• 4 hour shift
• 8 hour shift
• No weekends

Education:

• High school or equivalent (Required)

Work Location: Hybrid remote in Kissimmee, FL 34747