Location : Jacksonville, FL
Job Type: Civil Service
Job Number: 2024-05837
Department: FINANCE
Opening Date: 06/07/2024
Closing Date: Continuous
Job Description
Are you looking for a position with a work/life balance? Do you want to earn four weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now. Work for the city you love!!!

The Information Technology Division is actively seeking a Network Engineer.

Did you know as a City of Jacksonville employee, you would also have 12 paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on-time payments.
This is professional work at lead worker level which involves advanced design, programming, and configuration of the City of Jacksonville's Enterprise network equipment. The work requires basic understanding and application of the theories, principles, and practices of many areas of network infrastructure as well as server and personal computer hardware and software applications usually gained through degree granting schools, or an equivalent level of practical knowledge gained through experience. Contacts with others require skills in understanding and/or influencing people and are important in providing services, including skills of persuasiveness, assertiveness, and sensitivity to others point of view that are required to influence behavior, change an opinion, or turn a situation around. The work is covered by substantially diversified procedures and specialized standards and because of the changing priorities, or different situations, incumbents have the latitude to consider which of the many procedures or standards should be followed and in what sequence. The work involves differing situations requiring use of judgment in search for solutions or new applications within ones' known experiences. The work is performed in an office environment and required field work at customer sites. After hours and on-call work is required. Operates standard office equipment to include personal computer. Operates motor vehicle. The physical demands consist mainly of sitting for extended periods of time. The work is performed under limited supervision where the work assignments are subject to established procedures, practices, precedents, methods, techniques, standards, and/or well defined polices. The worker plans and organizes the work, determines their own priorities, and the work is reviewed, usually after the fact, in terms of quality, volume, timeliness, and for adherence to established methods, standards, and polices.
Examples of Work

• Partners closely with the Senior Network Engineer to assist with the design of infrastructure solutions to meet business requirements.
• Serves as team lead on requests, issues, installations, implementations, and configurations.
• Plans, schedules, assigns, monitors, and reviews work assigned to other team members as required.
• Works as lead on major projects and works closely with senior staff on new projects.
• Maintains proactive awareness of new technologies and trends within the field of networking and evaluate the appropriateness of this technology for COJ.
• Researches, analyzes, tests, and compares new and existing technologies and equipment as required and make recommendations for improvements.
• Performs advanced multi-site configuration, updates, monitoring, and troubleshooting of various LAN, WAN and MAN networks, network and VoIP equipment including routers, switches, access points, voice gateways, and handsets for new and existing sites.
• Creates, documents, and updates the City of Jacksonville's Enterprise Network utilizing applications such as: Visio, AutoCAD, etc.
• Serves as escalation point of contact for the Network and Voice teams.
• Recognizes trends in incoming issue reports (tickets) to access appropriate triage level for resolution suggestions to develop.
• Responsible for all aspects of Limited Energy cabling installation as needed.
• Provides surveys, quotes, Informal Bid documents, Pulling Permit(s), documentation, etc., and installations and configuration as directed.
• Provides Network tier 2/3 support to ITD groups and customers.
• Resolves and documents daily Service Requests and Incidents.
• Assists Network and Voice Team as needed.
• Uses a network protocol analyzer efficiently (i.e. Observer, Wire Shark, etc.) to troubleshoot and gather network statistics.
• Uses network monitoring tools efficiently (i.e. CiscoWorks, Solarwinds, ACS, and NCS).
• Provides training as required.
• Operates standard office equipment such as personal computer to include Microsoft Office products and other standard applications.
• Demonstrates proficiency in the City of Jacksonville's competencies.
• Performs related duties as required.

Knowledge, Skills and Abilities

• Advanced knowledge of multi-site network technology, topology, and design.
• Ability to design advanced secure multi-site data and voice networks utilizing standard routing protocols and QOS. (i.e. BGP, OSPF, EIGRP, etc.)
• Ability to monitor, maintain and troubleshoot enterprise multi-site network and voice systems infrastructure connectivity and quality.
• Ability to read, understand, and apply network/computer manuals and software instructions.
• Ability to gain proficiency in new technologies and acquire certifications as required.
• Ability to define, adopt, and follow repeatable processes for deployment and quality assurance.
• Ability to provide training on updated processes, procedures, or related items including technical skills.
• Ability to operate standard office equipment such as personal computer to include Microsoft Office products and other standard applications.
• Ability to establish and maintain effective working relationships with others.
• Ability to communicate effectively, verbally and in writing.
• Ability to operate motor vehicle.

Open Requirements/Supplemental Information

OPEN REQUIREMENTS :

• Eight (8) years of education and/or professional experience in information technology.
• At least three (3) years of experience in network technologies and design is required.
• Working knowledge of the Network Open Systems Model (OSI) and how it operates within the various network topologies and devices is required.
  • A CCNA (Cisco Certified Network Associate) Certification is preferred but not required.

OTHER REQUIREMENTS :

• The probationary period for this classification is six months.
• Depending upon assignment, may be required to obtain specialized certifications. Within 90 days of appointment date to classification, acquire and maintain the appropriate level of Criminal Justice Information Services (CJIS) certification which corresponds to the job responsibilities. The level will be determined by current CJIS guidelines and may change periodically. Certification is obtained by successfully completing web-based training courses which cover physical security, incident response, the protection of information and other IT specific security threats, vulnerabilities, and risks.

LICENSING/CERTIFICATION/REGISTRATION :

• A valid driver's license is required prior to appointment and must be maintained during employment in this class.
• Must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville certification as a public driver.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school's name, classes taken, grades received, type of degree, and date degree was conferred.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers.To ensure you receive email notifications, be sure to make "" a trusted sender. You may also track the status of your application and see notifications by logging into your account.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here:

If a candidate believes he or she was not afforded veteran's preference, he or she may file a written complaint, within 60 calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs
Attention: Veterans' Preference Coordinator
11351 Ulmerton Road, Suite 311-K
Largo, FL 33778-1630
Email:
The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.
01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

• Yes
• No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

• Yes
• No

03

Do you have a bachelors' degree or higher from an accredited college or university? If yes, you MUST attach your college transcript to your application.

• Yes
• No

04

If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.
05

Do you have eight (8) years of education and/or professional experience in information technology?

• Yes, I have eight (8) years of more of education and/or experience in information technology.
• No, I have less than eight (8) years of education and/or experience in information technology.

06

Indicate the organization(s) you worked for where you gained this experience.
07

Provide a detailed description (at least 3-4 complete sentences) of your experience.
08

Do you have at least three (3) years of experience in network technologies and design?

• Yes, I have at least three (3) years of experience in network technologies and design.
• No, I have less than three (3) years of experience in network technologies and design.

09

Indicate the organization(s) you worked for where you gained this experience.
10

Provide a detailed description (at least 3-4 complete sentences) of your experience.
11

Do you possess working knowledge of the Network Open Systems Model (OSI) and how it operates within the various network topologies and devices?

• Yes
• No

12

Indicate the organization(s) you worked for where you gained this experience.
13

Provide a detailed description (at least 3-4 complete sentences) of your experience.
14

A CCNA (Cisco Certified Network Associate) Certification is preferred. Do you possess this CCNA Certification?

• Yes, I have attached a copy of my CCNA certification to my application.
• No

15

Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess.

• FL Class A Commercial Driver License (CDL)
• FL Class B Commercial Driver License (CDL)
• FL Class C Commercial Driver License (CDL)
• FL Class E Driver License
• GA Standard Driver's License
• GA Class A Commercial Driver's License (CDL)
• GA Class B Commercial Driver's License (CDL)
• GA Class C Commercial Driver's License (CDL)
• License from another State.
• Learner Permit
• My license is currently invalid.
• I do not possess any type of Driver's License.

16

If you have a State of FL license, does your license currently have one or more of these restrictions?

• C or 1 - Business Purpose Only
• D or H - Employment Purposes
• P or 2 - Probation Interlock Devise
• S or I - Other Restriction
• Two or more of these restrictions.
• I have an out of state license.
• None of the above.

17

Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?

• Yes
• No

18

Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?

• Yes
• No

19

Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?

• Yes
• No

20

I consent to the City of Jacksonville using the driver's license information I have provided to access a driver's license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.

• Yes, the City of Jacksonville has my consent to check my driver's license.
• No, I do not wish to give consent to the City of Jacksonville to check my driver's license.

21

Provide your full Driver's License or Identification number. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.
22

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS.Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference

• Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.
• No, I am not claiming veterans preference and this does not apply to me.

23

If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

• I have read the above statement and understand what is required.

Required Question