Due to the large volume of applicants for this job, we prefer to get a video along with your resume sent to executive@healthon.com.

Job description

Join our team at Healthon as a Medical Care Coordinator / Receptionist. Are you passionate about health and wellness, both personally and professionally, and would like to be part of this health optimization journey and provide the best customer service and support to all Healthon's customers and patients? At Healthon, we're on a mission to provide exceptional care to millions of Americans who are struggling with chronic obesity and can benefit greatly from our all-inclusive GLP-1 weight loss programs.

As a Medical Care Coordinator / Representative, you'll play a vital role in ensuring our members receive exceptional support. We're looking for motivated, kind, dynamic individuals to join our team and become key contributors to Healthon’s mission.

Your Role:

As a Medical Care Coordinator / Representative, you'll be our valued customers' primary point of contact. Your responsibilities include providing exceptional support through inbound and outbound communication channels and ensuring timely and accurate service that exceeds our customers' expectations. With your expertise, you will manage customer interactions with professionalism and care, becoming a key member of our dedicated customer support team.

Why Join Us:

• Make a direct, daily impact on one of the fastest-growing startups in the country.
• Contribute to a positive and inclusive work environment.
• Opportunities for professional growth and development.

Key Responsibilities:

• Provide exceptional customer service through phone and email, addressing questions and resolving issues.
• Using our selected user-friendly software to manage customer interactions, orders, and schedules.
• Collaborate with team members to ensure a seamless customer service experience.Requirements:
• At least 1 year of customer service experience.
• Strong and effective communication and interpersonal skills.
• Proficiency in using phone and computer systems for customer interactions.
• Positive attitude and commitment to excellent customer service.
• One who is truly compassionate about health and wellness, both personally and professionally, and would like to be part of this health optimization journey and provide the best customer service and support to all Healthon's customers and patients.
• Open to working a flexible schedule

Ability and willingness to learn about the different programs and services offered according to the scope and boundaries that will be clearly defined and to be able to communicate this with patients very clearly, effectively, and precisely.

Programs & App-stack you will be working with: (Training will be provided)
- Gorgias | Customer Support
- Cloudtalk (VoIP)
- Slack | Company's Internal Communication
- EMR: Healthie | gethealthie.com

Job Types: Full-time, Part-time, Contract

Expected hours: 30 – 50 per week

Schedule:

• 8 hour shift

Work Location: Remote

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Expected hours: 30 – 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Irvine, CA 92612: Relocate before starting work (Required)

Work Location: In person