The Facility Maintenance Supervisor reports to the Facility Maintenance Manager and works in alignment with the Facility Maintenance Lead. The Maintenance Supervisor is responsible for supervising a team of maintenance technicians in the day-to-day operations of maintaining the Chick-fil-A Supply Distribution Center (DC) in Hutchins, TX. The Maintenance Supervisor will be responsible for supporting the Maintenance Manager in developing and implementing the maintenance program for the site throughout the new facility implementation. Once the site is up and running, this role will be responsible for supporting the site Maintenance Manager in managing the day-to-day maintenance activities, including trouble-shooting complex problems, assist with managing third-party facilities management providers, and leading the maintenance team operations. This role will work closely with site leadership, operations team members, truck drivers, equipment operators, etc., in addition to the Safety, Quality, and Compliance Lead, to ensure the mission of the DC is fulfilled.

Location: Onsite - Hutchins, Texas

About Chick-fil-A Supply

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com.

• Lead the technician team’s maintenance activities of the building envelope, building equipment, space occupied by Chick-fil-A Supply, and common areas of the site including directing/monitoring work performed by in-house team and third-party contractors
• Operate as a supervisor and leader to monitor the maintenance team’s performance and completion of maintenance activities including complex assignments through constructive feedback and coaching.
• Develop and deliver formal individual performance reviews supporting the growth and development of the technician team.
• Assist the Maintenance Manager in overseeing the activities/performance of the third party providers
• Serve as an escalation point to help resolve maintenance or team related issues
• Support Maintenance Manager in the development of strategies and plans to be aligned with operational needs, minimize risks, and maximize efficiency of the assets and maintenance team
• Ensure maintenance operations are performed in a reliable and cost-effective manner in compliance with safety, quality, compliance requirements and industry standards, and Chick-fil-A SOPs; understand new/planned regulatory changes and its impact on operations and required staffing
• Support Maintenance Manager in the day-to-day supervision of maintenance systems, processes, and documentation associated with efficient and high performing maintenance organizations
• Assist with inspections of the building shell, building equipment, and operations to pro-actively identify issues and ensure compliance with required maintenance standards
• Perform regular walk throughs of the building to identify areas that need repairs or that shows signs of problems
• Identify reoccurring problems related to staffing issues or processes and identify possible solutions
• Support Maintenance Manager in monitoring team performance and developing process improvement initiatives
• Support the coordination and communication with site leadership to discuss/coordinate activities that might impact each other from an operational and safety standpoint
• Promote clear and open communication to cultivate good relations between the maintenance team and other departments
• Check accuracy of activities performed by Maintenance Technicians and demonstrate knowledge of facility operations
• Monitor shift schedule/workload to ensure reactive (corrective and emergency), preventive, and predictive maintenance is scheduled/completed in a timely manner and work closely with Maintenance Manager, Maintenance Lead, Maintenance Planner/Scheduler, and operations to coordinate/schedule and accomplish equipment and facility repairs
• Demonstrate planning and people leadership abilities to help coordinate with the Maintenance Manager
• Track open work orders to ensure they are completed in a timely manner and accurate and complete information is entered into the system
• Ensure maintenance and facilities management records are properly maintained and safeguarded
• Maintain equipment in accordance with manufacturer specs and warranty agreement including preventive maintenance and use of spare parts
• Support Maintenance Manager in monitoring performance and developing process improvement initiatives
• Participate in the opex and capital planning process and repair vs. replace decisions
• Support Maintenance Manager in the selection/governance of third-party providers
• Ensure housekeeping, productivity, and quality of work standards are maintained
• Support compliance audits and quality assurance reviews; review performance reports and take corrective actions
• Support and conduct team training on required activities and desired outcomes; ensures the maintenance SOPs complied with and are routinely reviewed and updated
• Coach team through effective execution, building capability and ownership of systems
• Support Chick-fil-A Supply Sustainment's initiatives to reduce energy consumption and waste generation