**Patient Service Representative II | Pediatric Specialties - Medical Plaza**

**UF Health Physicians - Gainesville**

The Patient Service Representative II is responsible for ensuring the scheduling, financial and communication process is complete for patients and referring physicians. Employs knowledge of scheduling parameters to optimize patient flow and ensure financial performance by effectively utilizing provider calendars to schedule patients in a timely manner. Following established physician protocols, the representative evaluates referral requests to determine the timing of patient appointments. Participates as the key communicator in the scheduling process between the referring physician, the patient and the attending provider to produce a smooth process. Ensures the financial integrity of the University of Florida Physicians and the Ambulatory Care Unit (ACU) by facilitating established financial processes that enable and expedite the billing and collection of professional services. This includes: applying coding/billing rules, maximizing collections, verifying insurance, obtaining authorizations for services, reviewing patient account detail and financial counseling of patients. May be required to float to staff other clinics as needed.

** Job Opening Summary**

** Job Opening Qualifications**

**Minimum Education and Experience Requirements:**

* High school graduate or equivalent.

* Two years of financial and physician practice experience required, preferably related to patient accounts and collections.

* Knowledge of CPT and ICD-10 coding preferred.

* Four-year degree may substitute for two years of financial/physician office experience. Epic knowledge preferred.

* Excellent communication, organization and problem-solving skills required.

* Incumbent must be comfortable collecting payments and counseling patients regarding financial matters in a professional manner.

* The ability to multitask, prioritize responsibilities, problem solve and function in a team environment are necessary attributes of the successful incumbent.

**Minimum Pay Rate -** Hourly: $14.70

**Midpoint Pay Rate -** Hourly: $18.15

We invite you to join our team! Our work and passion for excellence are intended to have an impact beyond the communities in which we serve. You may apply for a maximum of 10 positions at any given time. For general application process topics please review our . For technical assistance please contact Human Resources at .

UF Health Shands Hospital is committed to diversity as a competitive advantage in attracting top talent from across the nation and around the world. We believe in sharing knowledge, learning from one another, valuing different opinions, and celebrating the things that make each one of us unique in our own right. UF Health Shands Hospital is an equal opportunity employer and drug-free workplace. Equal Opportunity Employer M/F/D/V

**Why Work With UF Health**

Benefits to fit your life. As you would expect from an organization this size, our core benefits include medical insurance and prescription drug plans, short-term and long-term disability, life insurance, generous paid time off, 10 paid holidays per year and an employee assistance plan. Voluntary benefits include tuition reimbursement, dependent care and health care reimbursement accounts, dental insurance, vision plan and more. Retirement benefits include a 403(b) plan.

UF Health Shands is recognized as Floridas premier hospital system, thanks to our commitment to quality clinical care that yields outstanding outcomes and continually earns us national recognition. It is our privilege to offer distinguished, patient-centered care and build upon our role as the states premier provider of medical expertise and specialties.

UF Health ranks 53rd on the 2021 Forbes list of Floridas 100 best workplaces and ranks 31st on their list of best workplaces in the nation for women. UF Health Shands Hospital was included in Indeeds list of the 2019 Top-Rated Workplaces for hospitals, which recognizes the 25 Best Hospitals in the U.S. We are number 20.