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A Network Operations Center Technician is responsible for monitoring and taking corrective action on infrastructure within a 24/7/365 NOC environment. The NOC Team is responsible for supporting an IP network and related telecommunications infrastructure for Nexstream equipment.
The NOC is an important component of the Service Delivery Team that handles all incoming tasks such as support and dispatch requests, technical systems alerts, resource coordination and interdepartmental communication, as well as resolving a portion of incoming support cases. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work on the fly.
This job also requires frequent learning of new technologies, software, and best practices. Continuous personal development outside regular business hours is necessary to succeed and advance in this position.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions
Responsibilities:
• Monitor alert systems and take appropriate action
• Assist in management of the emergency process for support requests requiring escalation
• Perform fault analysis, isolation and remediation in switching, digital, optical, wireless and other technologies
• Ability to organize and prioritize work and adapt to changes quickly
• Maintain accurate records in a variety of tracking resources
• Work with support technicians in the field and management to do whatever is necessary to provide excellent service
• Assist in coordination of the support teams to maximum utilization and improve communication
• Act as a point of contact for all types of service requests
• Professional and effective written and oral communication as well as excellent interpersonal skills: including telephone skills, active listening and customer-care
• Communicate directly with customers as needed
• Continuously develop technical skills by resolving a portion of incoming support cases to enable progression to a technical support role
• Intermediate understanding of networking technologies and components such as switches, routers and firewalls
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Committed to continuous improvement of self and the team
• Provide feedback on opportunities to improve process and workflow efficiency
• Self-motivated with the ability to work in a fast moving, team based environment.
Additional Requirements:
• Participate in after-hours rotation.
• Must be able to lift 50lbs.
• Must pass a drug and background screening.
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Nexstream is an Equal Opportunity Employer.
Drug Free Workplace:
Nexstream intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.
Full Time
$72k-94k (estimate)
06/09/2024
06/26/2024
nexstream.net
Fredericksburg, TX
<25
The following is the career advancement route for Network Operations Center (NOC) Technician positions, which can be used as a reference in future career path planning. As a Network Operations Center (NOC) Technician, it can be promoted into senior positions as a Network Control Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Network Operations Center (NOC) Technician. You can explore the career advancement for a Network Operations Center (NOC) Technician below and select your interested title to get hiring information.