**THIS POSITION IS CONTINGENT UPON AWARD OF CONTRACT** TITLE: Lead Alarm Technician LOCATION: Fort Worth, TX, and Dulles, VA SECURITY CLEARANCE: MBI About KACE: When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference! KACE employees bring their diverse talents and experiences to work on critical projects that help shape the nation's safety, security, and quality of life. The desire to have a career that is purposeful and forward thinking is woven into every KACE employee...it's The KACE Way. KACE employees are; purpose driven, forward focused, open-minded, trustworthy and invested. The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference! About the role: Lead daily activities and assignments of National Law Enforcement Communications Center (NLECC) Alarm Technician personnel at Dulles and Ft. Worth. Ensure alarm database entry and accuracy, run reports, and serve as primary point of contact for alarm maintenance and support issues. Prerequisites: * Must meet the requirements of an Alarm Technician.
* Lead Alarm Technician position must be in the process of being vacated or vacant prior to promotion.
* Must be an NLECC Alarm Technician, or equivalent for a minimum of twelve (12) months.
* Must have received above average performance ratings as measured by the supplier's performance rating system.
* Must be able to run reports from databases (RAMIV experience preferred), program alarm panels, and operate alarm monitoring software.
* Must be able to create reports, documents, and correspondence using Microsoft Office (Word, Excel, and Outlook).
* Must possess strong communication skills and be able to communicate complex information to technical as well as non-technical personnel.
* Must be able to multi-task and prioritize work.
* Must be able to work independently with minimal to no supervision.
* Must be cross-trained as an Entry-Level Dispatcher (from an overview perspective). What you will do: * Run reports from databases (RAMIV experience preferred); program Radionics® alarm panels and operate alarm monitoring software.
* Create reports, documents, and correspondence using Microsoft Office (Word, Excel, and Outlook).
* Work closely with the NLECC Alarm Program Manager and USPIS Physical Security Specialists (PSS).
* Must be cross-trained as an Entry-Level Dispatcher (overview). Minimum Qualifications & Skills : * Associate's degree from an accredited college or 2 years of relevant Law Enforcement or similar occupational experience in a Law Enforcement Command Center/Dispatch environment.
* Be a citizen of the United States of America.
* Ability to pass a Government Security Background Investigation, including credit check, criminal background, and drug screening.
* Work a flexible schedule, including nights, weekends, holidays, and overnight shifts.
* Be able to sit for an extended period of time while monitoring multiple computer monitors.
* Ability to deliver the highest quality of work under extreme pressure.
* Problem-solving skills and ability to handle conflict in stressful situations.
* Be able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc. * Be able to speak the English language clearly and fluently.
* Be able to write reports, and document events in a concise and accurate manner. This includes the ability to proofread all documentation for grammar, spelling, and punctuation.
* Excellent communication skills, both verbal and written, and interpersonal skills to effectively interact with employees and with clients.
* Be able to hear ordinary telephone and radio conversations with either ear.
* Demonstrated computer skills including Microsoft Office Suite (Word and Excel). Radio communications surveillance software experience preferred.
* Be able to type a minimum of 45 words per minute (WPM).
* Be able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.). Dress and appearance standards: * USPIS requires all personnel are required to wear nothing less formal than business casual attire as defined by:
* Pants must be slacks.
* Shirts may be polo or dress (with collar).
* Footwear must be closed toe/heel shoes; no sandals, tennis shoes or flip flops.
* Appearance must be clean and neat; torn, tattered or soiled clothing will not be permitted.
* Hats, baseball caps, bandannas are not permitted. For more information about the company please visit our website at www.kacecompany.com KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.