Dispute Resolution Specialist

About the role:

The Dispute Resolution Specialist (DRS) is responsible for resolving consumer disputes by reviewing and answering Direct (written) Disputes, Indirect (credit reporting agency disputes) and verbal disputes The DRS role requires research and investigative abilities to examine consumer dispute information, as well as supplement documentation provided by the consumer and creditor and to compare that information against Phoenix’s records and Phoenix’s client/creditor records.

Responsibilities:

• Review all dispute material provided by the consumer and compare the information to Phoenix and its client’s information.
• Determine if consumer disputes are valid.
• Document and update inaccurate consumer information when applicable.
• Respond timely and accurately via e-OSCAR or email (with consent) with consumers or credit reporting agencies.
• Document and update disputed account information in the CRM system of record.
• Notify management of any possible patterns or practices that could expose consumers to harm or create liabilities for Phoenix.
• Provide timely, professional, accurate and responsive information and answers to all stakeholders in the process, including Phoenix clients.
• Professionally engage with management and other DRS employees for advice and/or help to proactively resolve disputes.

Required/Preferred Background

• Ability to use multiple electronic platforms for communicate with consumers and clients
• Build and maintain positive and professional relationships.
• Possess excellent customer service, communication, and analytical skills.
• Minimum High School Diploma or equivalent (GED)
• 1-2 years of experience in the collection industry, ideally in management or compliance.

Benefits

• 401k Match
• Medical
• Dental
• Vision
• PTO

Visit us at www.phoenixfinancialsvcs.com for more information.

Company Overview

Phoenix Financial is a results-oriented revenue cycle management firm powered by data driven analytics and backed by the highest standards in regulatory compliance, quality assurance, data security and customer care. Our nationally licensed team specializes in expediting the recovery of medical and student loans, as well as tax and government obligations. With over $500 million in successful account resolutions, we pride ourselves on using proven capabilities and resources to achieve a win-win resolution for all parties in the account management to recovery process.

We have over 15 years of expertise in providing exceptional service and debt recovery results while upholding our values of compliance, quality, security and integrity. We are committed to our mission of helping our clients achieve the best viable solutions for debt repayment. We also provide debtors with the right tools to close the door on what can be a stressful revenue recovery process.

Our core values include integrity, honesty, discipline, industriousness, compliance, attitude and at the heart of it all, family.

Phoenix Financial Services, LLC is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.