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6 Month Contract

Fraud Program Coordinator

Onsite in Dublin, CA

$65/HR

Qualifications: :

• A Bachelor’s degree or equivalent experience
• 5 years experience in fraud prevention or risk management in the banking, financial services, fintech or payments industry.
• 5 years operational experience in the financial services industry
• 3 to 5 years project management or product management experience in the financial services industry
• 5 years working cross-functionally with technology, fraud prevention, and business teams to deliver complex projects
• 5 years as a mobile/online banking platform stakeholder
• 5 years business performance reporting experience
• 5 years vendor management experience
• Creative thinker, courage to question and challenge the existing business model. Ability to develop, gain buy-in and to execute on new strategies and tactic

Overview:

• Track status of all ongoing projects and upcoming projects and provide updates to Director of Fraud Prevention & Solution Management
• Gather project requirements and share this information with the Director of Fraud Prevention & Solution Management.
• Provide routine project updates to Director of Fraud Prevention & Solution Management.
• Coordinate with cross-functional teams to gain commitment to action items and timelines and share this information with the Director of Fraud Prevention & Solution Management
• Drive execution by cross-functional support teams, representing the Fraud Prevention Team
• Understand and identify conflicts/blockers for projects, determine potential resolution and effectively communicate to the Director of Fraud Prevention & Solution Management
• Work with the Director of Fraud Prevention & Solution Management to develop and oversee business requirements, end-to-end process maps, and project plan execution of fraud prevention solutions and systems enhancements to meet stated business objectives.
• Effectively collaborate with the Director of Fraud Prevention & Solution Management, technology, product managers, business solutions analysts, and external vendors to plan, develop, and deliver solutions that streamline team member processes, reduce errors, and improve overall operating efficiency

Functional Competencies :

• Excellent verbal, written, and presentation skills.
• Balance fraud/organizational risk while optimizing member experience.
• Leadership experience building a team and motivating cross-functional groups to perform above their own expectations and perceived limits.
• Exceptional leadership, time management, facilitation, and organizational skills.
• Demonstrate solid judgment, problem solving, and independent decision-making.
• Ability to formulate timelines and handle unexpected events to problem solve.
• Ability to implement high-level program initiatives.
• Partner with senior leaders in problem identification, solution design, and program execution.
• Strong experience as a project manager or of large initiatives.
• In depth understanding of the Fraud Prevention environment including industry best practices, knowledge of vendor/provider space, root causes of fraud losses and standard prevention techniques.
• Gather and analyze information to make recommendations to business partners.
• Effectively communicate internally and externally; collaborate with senior management and other financial institutions to create and deliver communications and presentations.