The primary function of a 911 Emergency Communications Officer (ECO) is to answer emergency and non-emergency calls for police, fire, medical and other emergency services using a multi-line telephone and 911 systems. ECO’s are responsible for fast, efficient, and accurate receiving, dispatching, and processing of calls and messages from and to fire, police, emergency medical services vehicles and personnel, and between officers, Department divisions, and other area agencies on an assigned shift. The work is performed under the supervision of the Dispatch Supervisor, with considerable latitude granted for the exercise of independent judgment and initiative. The principal duties of this class are performed in a central communications center (911 Center), frequently under stressful conditions.

JOB DUTIES:

• MONITOR AND ANSWERS EMERGENCY, NON-EMERGENCY, AND ADMINISTRATIVE TELEPHONE CALLS AND REQUESTS FOR SERVICE FROM THE GENERAL PUBLIC

• USES A 2-WAY RADIO SYSTEM

• OPERATES A WIDE RANGE OF COMPUTER SYSTEMS TO ACCESS INFORMATION AND DISPATCH OFFICERS TO EMERGENCY AND NON-EMERGENCY SITUATIONS.

• THIS POSITION CONSISTS OF SHIFT WORK (24/7, WEEKENDS, HOLIDAYS, ETC.).

• WORK IS PERFORMED UNDER THE DIRECTION OF THE DISPATCH SUPERVISOR OR OTHER COMMAND STAFF.

Job Type: Full-time

Pay: $24.00 - $28.38 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Typing: 1 year (Preferred)
• Emergency Dispatchers: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)
• Day Shift (Required)

Work Location: In person