2 Jobs in dothan, al
City of Dothan, AL is Hiring an IT Technician (Infrastructure) Near Dothan, AL
Description
Major Duties
- Pulls, routes, installs, and repairs cables for PCs, WAN, and LAN within City buildings.
- Works closely with the City of Dothan fiber team, fostering collaboration and teamwork in fiber deployment, maintenance, and design implementations.
- Assists in long-term projects as determined by the Infrastructure Division Manager.
- Assists the Infrastructure Division Manager in building the City of Dothan L2 switching environment.
- Assists in the planning, implementation, and maintenance of Wired and Wireless LAN equipment, WAN equipment, Access, security systems, backup/recovery systems, web-filtering, and firewall maintenance.
- Works closely with the Infrastructure team to create and maintain documentation as necessary.
- Answers telephone and provides assistance to technology end users.
- Reviews, prioritizes, and completes work orders; enters tickets into ticket management system and monitors due dates for timely completion.
- Maintains, troubleshoots, and updates a variety of information technology applications.
- Manages and updates active directory through password resets, etc.
- Performs hardware and peripheral device deployment; deploys software applications.
- Maintains copiers, scanners, and printers.
- Monitors IT tools and software and AS400 I Series operations; troubleshoots and resolves problems.
- Maintains department and city information technology security standards.
- Coordinates with hardware and software vendors to resolve problems and develop solutions.
- Administers information technology tools and software.
- Completes professional development and training.
- Performs related duties.
- Knowledge of design, operation, and maintenance of Layer 2/3 networks.
- Knowledge of installation, configuration, integration, maintenance, and operation of VoIP network systems and traditional telecommunications systems.
- Knowledge of standard programming and scripting languages, including utilities applicable to network administration and operation.
- Knowledge of information technology security principles and protocols.
- Knowledge of computer hardware installation, repair, and maintenance principles.
- Knowledge of end user support services principles.
- Skill in troubleshooting and resolving computer hardware, software, and networking problems.
- Skill in problem solving.
- Skill in prioritizing and planning.
- Skill in interpersonal relations.
- Skill in oral and written communication.
- The work consists of related technical duties. The variety of customer needs contribute to the complexity of the position.
- The purpose of this position is to provide technical support for the installation, repair, and maintenance of the city’s information technology systems. Successful performance contributes to the efficiency and effectiveness of a variety of city operations.
- Contacts are typically with coworkers, vendors, contractors, and the public.
- Contacts are typically to exchange information, resolve problems, and provide services.
- The work is typically performed while intermittently sitting, standing, walking, bending, crouching, or stooping while sitting at a desk or outdoors. The employee frequently lifts light and occasionally heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, distinguishes between shades of color, and utilizes the sense of smell.
- The work is typically performed in an office, computer room, stockroom, warehouse, and outdoors, occasionally in cold or inclement weather. The employee may be exposed to dust, dirt, grease, and machinery with moving parts.
Minimum Qualifications
- Graduation from an accredited* college or university with an Associate’s degree in Information Technology, Computer Science, Management Information Systems, or closely related field.
- Twelve (12) week internship with the City of Dothan (IT Department) preferred.
- Bachelor’s degree from an accredited* college or university in Information Technology, Computer Science, Management Information Systems, or closely related field preferred.
- Accredited through an agency recognized by the U.S. Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA).
- Possession of a valid driver license and acceptable driving record. (PBA 9/10/01)
- Employees are required to complete Certification of Understanding & Condition of Employment/ Promotion/Transfer/Demotion form (Personnel department).
- Employees are required to complete the Information Technology Support Services Employee Confidentiality Agreement (IT department).
- Employees in this position are fingerprinted within 30 days of employment/promotion/ transfer/demotion.
- An applicant for this position is subject to various background investigations up to and including a criminal, credit, past employment, and reference checks.
- An applicant for this position is subject to extensive background checks (since the age of majority) to determine eligibility and ensure requirements are met for this position.
- Employees in this position are required to complete and pass the Criminal Justice Information System (CJIS) security training and exam every two (2) years after the initial training.
- Employees in this position must pass a criminal background check every five (5) years after initial/pre-employment.
- Employees are required to submit to Drug and Alcohol testing in accordance with the City of Dothan policy, which includes pre-employment and random tests for the duration of employment in this position. (PBA 8/13/12)
- Must meet the City of Dothan’s employment physical standard, which includes drug/alcohol testing.
Application / Examination
The City of Dothan provides a diverse package of benefit programs:
- Vacation: 12 Vacation Days per calendar year
- Holidays: 12 Paid Holidays per calendar year
- Medical and Dental Insurance: Offered through Blue Cross/Blue Shield of Alabama. Rates vary based on coverage selected
- Retirement Plan: Administered through the Retirement Systems of Alabama
- Life Insurance: Administered through Unum Life. No cost for eligible employees
- Military Leave: up to 21 working days per calendar year with Military Orders
- Direct Deposit: Employees may elect to have their payroll check deposited directly into their bank account
- Employee Health Clinic: Industrial Nurse on duty for work related injuries and minor illnesses
Other benefits include: Cafeteria plan, Credit Union, Deferred Compensation plans, Employee Assistance Program, Physical Fitness Program, Jury Duty Leave and more.....
Note: All benefits are subject to eligibility requirements. Individuals are responsible for any related fees or charges that may apply.
Job Summary
Full Time
$57k-80k (estimate)
05/17/2024
07/15/2024
The job skills required for IT Technician (Infrastructure) include Technical Support, Installation, Networking, Computer Science, Active Directory, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Technician (Infrastructure). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Technician (Infrastructure). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Technician (Infrastructure) positions, which can be used as a reference in future career path planning. As an IT Technician (Infrastructure), it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Technician (Infrastructure). You can explore the career advancement for an IT Technician (Infrastructure) below and select your interested title to get hiring information.
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