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This role involves about 60% travel.
Field Support Technician that travels to different field locations to perform deskside support activities while also being the “smart hands” for Tier 3 Issue resolution. Able to do basic onsite troubleshooting/maintenance using a console connect tool, usually under direction of our Network team, on routers, switches, UPS, Wireless Access Points. Also help with the Installation, removal and testing of this equipment along with Cabling, Racks, and Patch Panels.
Provide Deskside support for Field users devices such as HP/Dell laptops, Docking stations, Monitors, Printers and mobile devices. This will involve managing local hardware inventory to include ordering stock refresh, imaging system, basic hardware fixes of devices (replace battery, run diagnostics on equipment, update system drivers and replace peripherals).
Provide Desktop application support in a Windows environment. Ability to troubleshoot software issues (typical desktop applications such as MS office suite, Outlook, Teams, Sharepoint, Cisco Anyconnect, Chrome, Internet explorer). Also installation and troubleshooting of 3rd party oil applications that may also require working with the application support team for further assistance.
Remote support – While we will need onsite support, person must be able to support users remotely using remote connectivity tools (Bomgar, Windows connectivity tools, Quick Connect) to set up session with end users for troubleshooting and remote management. Assist user with VPN connection issues.
Mobility support – Support end users with Company and BYOD mobile phones (iPhone and Android) with enrolling in company platform and setting up user profile/applications on devices. Will escalate to our Tier 3 team when Handheld mobile devices used in the Field by Midstream users.
Work will be in Midstream locations (Terminal, Pipeline, Gas Plants and Field offices) so knowledge of Oil & Gas industry and downstream applications and hardware is beneficial. Will require use of safety clothing and equipment when visiting some of the sites to do work.
Will need to be able to work as the face of IT with the Field users. So good communication skills, team player and able to work alone managing time and priorities.
Full Time
$50k-65k (estimate)
06/09/2024
06/22/2024
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Quotes from people on Field Technician job description and responsibilities
Technicians diagnose the root of the problem and determine which corrective measure to take.
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Service technicians, also referred to as field service technicians, are responsible for providing different services, depending on their area of expertise, and diagnosing problems and making repairs.
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Providing service and customer support during field visits.
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They’re also able to adapt to using a wide variety of digital tools to better manage field service activities.
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Environmental field technician duties vary widely by employer and project.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Field Technician jobs
Certifications are required for technicians who work with hazardous waste or radon.
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Provide the tools for employees to be successful.
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Don’t worry about acquiring expensive gear; focus on the learning first.
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Field technicians may find employment with private companies or manufacturers.
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Learn the basics, then move on to bigger things.
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Step 3: View the best colleges and universities for Field Technician.