115 ERSKINE, 2 ND FLOOR DETROIT, MICHIGAN 48201 PHONE (313) 876-0674 FAX (313) 664-5505 TTY NUMBER: 711 Equal opportunity employer/program. Supported by the State of Michigan, Department of Labor and Economic Opportunity. A Michigan Works! Agency and proud partner of the American Job Center network. Auxiliary aids and services available upon request to individuals with disabilities. 1-800-285-WORK. TTY: 711. Director of Data & Community Research Description Detroit Employment Solutions Corporation (DESC) is a 501(c)(3) serving as the fiscal and administrative agent of the Mayor's Workforce Development Board (MWDB), which is the local Workforce Investment Board (WIB). DESC is also the MichiganWorks! Agency for Detroit. In concert with the Mayor's Office of Workforce Development, DESC is the implementation and operations partner for the City's workforce strategy. The CHC focuses on tackling poverty through an intense, restorative case management model. CHC staff connect vulnerable residents to the appropriate services provided by government and nonprofits - everything from food to rental assistance to behavioral health services. As the CHC grows and enhances its data and operational capabilities, the team has a need for expertise and leadership in data engineering, analysis, and visualization to inform program quality management, and outcomes measurement, and ultimately program evaluation. We are looking for an individual passionate about helping the CHC leadership and programmatic team make data-informed decisions to enhance our operations and services and improve outcomes for Detroiters. This position reports directly to the CHC's Deputy Director of Administrative Services and will work closely with a dynamic team of CHC employees and partners at the City of Detroit's Department of Innovation and Technology (DoIT) and Mayor's Office, and other external partner organizations. Examples of Duties In the early stages of this work, emphasis will be placed on building a foundational data infrastructure for CHC and as well as data analyses and visualizations to answer core operational and programmatic questions. The CHC also expects to procure a case management system to suit operational needs, and the Director of Data and Community Research will play an integral role to prepare the CHC to transition data infrastructure, processes, and visualizations to this new software environment. Duties in the initial stages of work may include: •Collaboratively designing an organization-wide data catalog, data pipeline infrastructure. •Identifying user requirements by researching and analyzing user needs, preferences, objectives, and working methods; studying how users consume data content, including data categorization and labeling. •Developing a format and structure for data documentation for programmatic and operational data, including data dictionaries and data models. •Coordinating with CHC leadership and programmatic team to define and document measures for operational quality as well as outputs and outcomes for programmatic case management work. 2 •Exporting and integrating data from a variety of sources including data warehouses, APIs, static tables, etc. •Designing and creating dashboards, visualizations, and reports from data extracts, live data tables, APIs etc. •Communicating complex data processes, analyses, models, and stories to colleagues and residents. •Developing analyses and dashboard visualizations, including documentation and automation. Coordinating with DoIT, the programmatic team, and City of Detroit Mayor's Office executive leadership for dashboard visualization and review. Beyond this initial effort, the Director of Data and Community Research will work closely with CHC leadership and the programmatic team on the following longer-term data analysis and infrastructure goals: •Identifying data patterns to influence program delivery for greater impact. •Coordinating with communication teams and executive stakeholders on data storytelling and content development, including communicating complex concepts and analyses to CHC executives and other key City of Detroit Mayor's Office decision makers. •Informing strategic decision-making for the reallocation of funds, including preparation of data analyses for quarterly or annual reporting. •Designing a program evaluation approach and, if contracted externally, managing external program evaluator. •Developing, maintaining, and documenting optimized data pipeline architecture that improves data quality, and facilitates better links between legacy data silos. •Identifying, designing, and implementing internal process improvements: automating manual processes, optimizing data delivery, for greater integration and scalability, etc. •Building pipelines that support analysis, reporting, modeling, and visualization to provide actionable insights for improved service delivery, operational efficiency, and other key performance metrics. •Contributing to a CHC data style guide that reflects best design practices for charts, graphs, networks, and maps. •Developing training materials for programmatic team and conducting training related to day-to-day data management and best practices that influence data quality for analysis and visualization. Requirements Knowledge, Skills, and Abilities Mastery of the concepts, principles, and practices of information security systems methods sufficient to work independently using conventional procedures and practices to do advanced level work such as: •Knowledge of national and international metadata standards. •Familiarity with trends in data visualization, including geospatial data and mapping. •Experience with agile principles and project management approaches. •Knowledge of and commitment to open data principles as well as privacy. •Knowledge of open data approaches and best practices at a variety of government levels and geographies. 3 •Knowledge of current events within the data community including ethics, privacy and security. •Knowledge of current events within the data science community including algorithms, predictive modeling, facial recognition, unstructured data storage, master data management etc. •Familiarity with outcomes measurement and research methodologies. •Knowledge of data infrastructure including pipelines, catalogs, ETLs, APIs, warehouses etc. Skill in: •Querying, exporting, and integrating data from a variety of sources for analysis, visualization, and reporting. •Manipulating, analyzing, summarizing, and visualizing a variety of common data types including, but not limited to, categorical, ordinal, numeric, string, date/time, network, and geospatial. •Designing and documenting data infrastructure and schemas •Visualization of data and report writing using Tableau, Excel and others. •Visualization skills in R, Python, ArcGIS, QGIS, D3 or other JavaScript libraries a plus. •Working knowledge of Word, Excel and PowerPoint Ability to: •Play a role in a supportive team by sharing what you know: provide feedback and communicate effectively; participate in an iterative process that improves our products as we learn; help end users understand the data; mentor both within and across teams; and troubleshoot on shared projects. •Manage a backlog, establish priorities, multi-task and work proactively, independently, and remotely. •Document your work and build organizational knowledge. •Research and summarize large amounts of complex information and make strategic recommendations. •Manage projects and stay organized in a fast-paced environment. Pivot as necessary with changing organizational priorities. •Apply basic statistical analysis skills to collect and interpret data into meaningful stories for a variety of audiences. •Design, develop, test, and deploy dashboards, visualizations and reports using Tableau, SQL or ESRI tools. Minimum Qualifications •3 years of experience in project management, data management, or program evaluation for a public/non-profit enterprise •Degree in data management, social sciences, or related field (Masters preferred but not required, may be substituted for experience) DESC offers a comprehensive benefits package and ongoing professional development opportunities, and more.