** Airport Customer Service (ACS) Training Instructor**

**Job Category****:** Customer Service **Requisition Number****:** AIRPO02434 Showing 1 location **Job Details**

**Description**

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - its our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need saving them money along the way.

**What We Stand For**

Low Fares Done Right is our mission and we strive to bring it to life every day. Our Done Right promise means delivering not only affordable prices, but making travel **friendly** and easy for our customers. To do this, we put a great deal of **care** into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be **pioneers** - were not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves **down-to-earth** in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

**Work Perks**

At Frontier, we like to think were creating something very special for our team members. Work is why were here, but the perks are nice too:

* Flight benefits for you and your family to fly on Frontier Airlines.

* Buddy passes for your friends so they can experience what makes us so great.

* Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.

* Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.

* Enjoy a Dress for your Day business casual environment.

* Flexible work schedules that support work/life balance.

* Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.

* We play our part to make a difference. The HOPE League, Frontier Airlines non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

**Who We Are**

Frontier Airlines is committed to offering Low Fares Done Right to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontiers hard-working aviation professionals pride themselves in delivering the companys signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administrations 2018 Diamond Award for maintenance excellence and was recently named the industrys most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

The Airport Customer Service (ACS) Training Instructor is responsible for designing and conducting training programs in discipline areas in which he or she has specific training and competence. The instructor is expected to plan, organize and teach in a manner that meets Frontier objectives and learner needs. When not instructing, the Instructor will perform training needs assessments, design curriculum and course materials and manage all phases of training interventions.

**Essential Functions**

* Present curriculum in a comprehensive manner and use visual/audio means to facilitate learning

* Provide individualized instruction to students to promote interactive learning

* Develop, design and implement learning activities and course content to enhance retention and transfer of knowledge

* Partner with subject matter experts to conduct training needs assessments and formulate and implement recommendations for learning solutions to ensure target training end results are achieved

* Prepare instructional graphics and finished products to ensure accurate, timely and effective training material is available for facilitation

* Apply instructional design theories, practices and methods to ensure effective adult learning practices

* Maintain course documentation and folders to ensure instruction is completed in a timely and efficient manner and accurate and detailed records are maintained

**Other Functions**

* Analyze post-assessment results to identify and address learning gaps

* Support operational performance of the Learning Management System

* Support Airport Customer Service initiatives, as needed

**Qualifications**

* Bachelors degree in Adult Education and/or Instructional Design, or equivalent education and experience required; Masters degree preferred

* 0 to 2 years of experience in classroom facilitation, instructional design or related role required, minimum 2 years preferred

* Fluent, both written and verbal, in Spanish preferred

* Experience in instructional design and instructional technology preferred

* Knowledge of course development software preferred

* Prior airline experience preferred

**Knowledge, Skills and Abilities**

* Strong oral, written and presentation communication skills

* Must be able travel for extended periods of time and work weekends

* Knowledge of Microsoft Products

* Competency and comprehensive knowledge of Articulate (Storyline), SCORM, Publishing and Adobe Acrobat

* Ability to proofread, strong attention to detail and ability to effectively manage and prioritize assignments

* Lesson and curriculum planning skills

* Visual design skills (Dreamweaver, Photoshop, Illustrator) and ability to storyboard

* Ability to write effective copy, instructional text, audio scripts/video scripts

* Excellent knowledge of learning theories and instructional design models

**Equipment Operated**

Competency and comprehensive knowledge of PC, fax, scanner, digital camera, video camera, general office equipment, LCD, copy machine and various industry standard printers (ticketing, baggage and telex)

**Work Environment**

Typical classroom environment adequately heated and cooled.

Must be flexible and willing to work long hours to accommodate training needs that may include nights, weekends, and holidays.

**Physical Effort**

Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.

**Supervision Received**

General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

**Positions Supervised**

None

**Salary Range:** $42,500 - $50,000

*Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.*

*Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.*

*Frontier Airlines is a Zero Toleran