Volunteer Program Coordinator

Department: Administration

Location: Dearborn, MI

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Job Title: Volunteer Program Coordinator

Job Status: Full-time

Job Summary: Under general supervision the Volunteer Program Coordinator is responsible for coordinating a program to oversee all aspects of volunteerism within ACCESS. Responsible for recruiting, training, and overseeing new volunteers . Collecting volunteer information, availability, skills, and also maintaining an up-to-date database. Use marketing tools such as outreach programs, e-mails, and volunteer databases to convey the organization's purpose to the public. Responsible for building relationships with external organizations. Collaborates with stakeholders internally and externally and arranges the different volunteering logistics while keeping all parties informed throughout the process.

Essential Duties and Responsibilities:

Meet with departments regularly and assess the various program needs for volunteers in events or public work

Work with department managers and Human Resources to develop volunteer descriptions for different roles

Execute and ensure compliance with ACCESS volunteer process along with background checks

Recruit volunteers through various techniques such as job boards, education instructions, job fairs, and via partner organizations

Develop and execute a successful volunteer award program

Coordinate volunteer teams for department projects, events, and community outreach efforts

Work closely with local schools, corporations, and other local institutions to recruit volunteers

Communicate with clients, stakeholders, employers and the public about volunteers needed for projects and events

Engage board members and donors, stakeholders in volunteer opportunities

Conduct volunteer orientation, onboarding and training

Build a strong pipeline for volunteers, and communicate with them regularly to keep them updated on events, responsibilities, expectations

Bring together various elements or individuals to complete a project and ensure that we have enough volunteers to complete the project

Maintain updated and accurate volunteer records, metrics, time sheets and files

Create and oversee a volunteer database and work to integrate it with the donor database

Attend job fairs and other events representing ACCESS and its various programs to recruit volunteers

Ensure volunteer experience is organized, efficient, meaningful, and engaging for volunteers

Disseminate information for upcoming volunteer opportunities and events to the public

Develop a volunteer engagement strategy to ultimately retain volunteers long-term

Operate standard office equipment and use required software applications

Perform other duties and responsibilities as assigned

Knowledge, Skills, and Abilities:

Knowledge of:

Basic concepts, principles and practices of customer relationship building (i.e., sales experience)

Database maintenance

Recruiting

Skill in:

Excellent team coordination abilities

Excellent written and verbal communication skills and able to communicate in a positive, polite, and respectful manner

Attention to detail and organization skills

Leadership, coaching, and mentoring

Client relationships

Innovation mindset

Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Limited proficiency operating volunteer database system

Ability to:

Communicate effectively both orally and in writing with diverse people

Take initiative, conduct community outreach, and attend events

Work both independently and as part of a team, in a highly efficient and organized manner

Plan and manage workload. Work on several projects concurrently, prioritize and complete in timely manner

Track progress on tasks and handle follow-up as needed

Handle confidential information with sensitivity and integrity

Maintain high level of attention to detail

Analyze and troubleshoot problems

Be flexible and work with the existing limitations

Be well-organized and able to manage schedules, tasks, and resources efficiently

Structure approach and able to handle the diverse needs of volunteers and ensure the smooth functioning of volunteer activities

Provide a high level of customer service

Be constructive, flexible, and calm under pressure

Educational/Previous Experience Requirements:

Minimum Degree Required:

Bachelor-s degree

Required Disciplines:

Business, Marketing, Public Relations, Nonprofit Management, Communications, or related field

~and~

At least two years of experience in coordinating a program, or any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

Licenses/Certifications Required at Date of Hire: None

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: None required.

Working Environment: Climate controlled office

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