Job description
A. Support sales efforts of Gleason Metrology Systems (GMS) by preparing quotes, maintaining customer / vendor relationships, entering orders into ERP business system, communicating order detail through review d of internal and external documentation.
B. Support contract execution efforts including by coordinating customer visits, supporting sales with customer travel, lodging, meals, etc.
C. Support execution of key project milestones, and create / maintain related documentation.
D. Product configuration modeling in ERP business system. Collaboration with Sales, Engineering, Applications and Production to create, modify, and maintain product configurations and business process related documentation.
Key Responsibilities· Process, data entry and communication of product and non-service-related orders within ERP business system and internal databases.· Preparation of quotations based upon Sales/Application Engineering direction; maintenance of quote / RFQ /project logs on a timely basis.· Coordination and execution of Engineered to Order quotation managed and sent to Customer’s on a timely basis.· Coordination of RFQ response documents on product offering, assist in phone support, customer inquiry follow-up and system training to other team members to also administer support.· Drive harmonization of business processes and provide system maintenance for global quotations to sales.· Streamline order entry and order management process using Gleason quality tools.· Assist in execution and support of contract management activities from RFQ, to quotation, to Order Entry, to Order Release.· Support of additional local business systems and departmental processes· Assist in answering of incoming calls to GMS.· Maintenance of a clean organized work area to facilitate departmental activities and reduce waste.High School Diploma required1-3 years order management support, customer service and/or administrative experienceProficiency in Microsoft office products (primarily Word, Excel, Powerpoint)1 years ERP experience· Experience with SAP and Configit programs a plus
Gleason is an Equal Opportunity Employer and considers applicants for all positions without regard to age, disability, genetic information and/or predisposing genetic characteristics, marital status, national origin, race/color, religion, sex/gender, sexual orientation, military or veteran status, victim of domestic violence status, arrest or conviction record, or any other characteristic protected by applicable laws.