As a project coordinator for a dryer vent cleaning company serving apartments, you wear many hats! Here's a breakdown of your key responsibilities:

Scheduling and Logistics:

• Coordinate with apartment building managers to schedule cleaning appointments for entire buildings or designated floors.
• Develop a master schedule that considers factors like building access, tenant availability, and technician workload.
• Be prepared to adjust schedules based on unforeseen circumstances or cancellations.
• Communicate effectively with tenants about appointment times and what to expect during the cleaning process.

Communication and Customer Service:

• Act as a liaison between the company, apartment managers, and tenants.
• Answer questions and address concerns from tenants regarding dryer vent cleaning.
• Ensure a smooth and positive experience for both the apartment staff and residents.
• Follow up with tenants after cleaning to ensure satisfaction and gather feedback.

Team Management:

• Oversee the work of technicians, ensuring they have the necessary equipment and supplies for each job.
• Monitor job progress and address any issues that may arise during cleaning.
• Maintain clear communication with technicians regarding schedules, changes, and safety protocols.

Data and Reporting:

• Maintain accurate records of cleaning appointments, completed work, and customer interactions.
• Generate reports on cleaning activity, identify trends, and track team performance.
• Use data to identify areas for improvement in scheduling, communication, or service delivery.

Additional Responsibilities:

• Stay up-to-date on industry regulations and best practices for dryer vent cleaning.
• Research and implement strategies to improve efficiency and customer satisfaction.
• Develop and maintain positive relationships with apartment building managers.

Qualities and Skills:

• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to prioritize tasks and work effectively under pressure
• Proficient in scheduling software and data management tools
• Customer service oriented with a focus on building positive relationships
• Understanding of building regulations and safety protocols

This is a dynamic role that requires a blend of organization, communication, and customer service skills. By keeping tenants, managers, and technicians informed and working efficiently, you can ensure your company delivers a valuable service that keeps apartment buildings safe and dryers running smoothly.

Job Type: Full-time

Pay: $27.77 - $30.01 per hour

Benefits:

• 401(k)
• Opportunities for advancement
• Paid time off

Compensation package:

• Bonus opportunities
• Performance bonus
• Profit sharing

Experience level:

• 3 years

Schedule:

• 8 hour shift
• No weekends

Experience:

• Project management: 3 years (Required)

Ability to Commute:

• Dayton, NJ 08810 (Required)

Ability to Relocate:

• Dayton, NJ 08810: Relocate before starting work (Required)

Work Location: In person