The Consumer Relations Specialist is responsible for the management of the Company’s interaction with

current and potential future customers. This position exists for the intake, investigation, and resolution

of sensitive product-related complaints involving customers and is helpful in providing educational

information to the public about our products. Through their interactions with consumers and retail

customers, the Consumer Relations Specialist helps to collect useful data for customer retention, business relationship development, and improvement, and driving sales contributing to Company growth.

Responsibilities

The significant responsibilities of the position are listed below. To perform the job successfully, the

Individual must be able to execute each essential duty satisfactorily. Reasonable accommodation may

be made to enable individuals with disabilities to perform essential functions. Other duties, assignments,

and specific projects may be assigned at the discretion of management.

Qualifications

 High School diploma or GED equivalent required. College coursework or a degree is a plus.

 At least two years of previous experience in an office, retail, problem resolution based or legal

environment and/or an equivalent combination of education, training, and experience;

 Must be familiar with principles and practices of effective customer service;

 Using initiative, discretion, and judgment within established procedures, guidelines, and rules;

Defining problems, establishing facts, and drawing valid conclusions. Effectively handle situations

requiring diplomacy, fairness, firmness, and sound judgment;

 Strong organizational skills; ability to multi-task; ability to answer/handle phone calls and escalated

matters in a professional manner; ability to be flexible and adaptable to change; the ability to work well

individually or with others; possess the ability to establish and maintain cooperative working relationships

with other teammates and employees; perform basic mathematical calculations;

 Computer literate, MS Word and Excel (Beginner to Intermediate working knowledge), filing, typing, record

keeping, proficient with email correspondence, familiarity or working knowledge of Adobe, working

knowledge of copiers, printers, fax machines, scanners, and multi-line phones.

 Displays a positive attitude; possesses a professional demeanor; maintains a strong work ethic; is

dependable; is goal-oriented; eager to “think outside the box.”

Send resume to g.bettis@kobayashi.com