Founded in 2004, Black Diamond Solutions is an IT infrastructure consulting firm

The System Administrator is responsible for maintaining the design and integrity of the internal systems, clients on-premise and cloud environments, as well as providing technical assistance to team members with system and network requests.

Basic functions:

* IT Support relating to issues with the internal systems and network infrastructure

Manage and support Microsoft technologies: Windows Server, LDAP/SSO, Azure/Active Directory, Group Policy, DHCP, DNS, Office 365, Teams/Skype for Business, and minimal SQL, SharePoint

Manage internal private cloud infrastructure: VMware ESXi/vCenter

Manage and support WatchGuard and Netgate firewall(s) and Cisco Meraki network appliances

Administer hosted and cloud solutions for clients using technologies: Microsoft Azure, VMware

Administer disaster recovery solutions: Veeam, CrashPlan Pro

Manage and support remote access technologies: ConnectWise Control, OpenVPN and Terminal Services

Monitor the Network Operations Center (NOC) system alerts and notifications, and respond accordingly through service tickets

Manage the Remote Monitoring and Management (RMM) system: agent deployment, update agent scripts, respond to alerts, monitor dashboard, and periodic system revie

Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or scheduled outages within clients SLA

Duties include:

Improve client service, perception, and satisfaction

Ability to work in a team, lead junior technicians, and communicate effectively

Escalate service or project issues that cannot be completed within agreed service levels

Business awareness: specific knowledge of the clients environments and how IT relates to their business strategy and goals

Document internal processes and procedures related to duties and responsibilities

Document maintenance for all computer systems and network infrastructure

Work through a daily schedule and enter time in Professional Services Automation (PSA) platform

Knowledge, Skills, and Abilities Required:

Interpersonal skills: such as telephony skills, communication skills, active listening and desire to help people

Self-motivated with the ability to work in a fast-moving environment

Technical awareness: ability to match resources to technical issues appropriately

Service awareness of all organizations key IT services and vendors for which support is being provided

Understanding of support tools, techniques, and how technology is used to provide IT services

Typing skills to ensure quick and accurate entry of service request details

Ability to multi-task and adapt to changes quickly

Prior Recommended Expereince:

5 Years of IT experience

Professional IT Certifications, such as: Network , Security , Microsoft MCP, MCSA, or VMware VCP

BA/BS, preferred but not required

Benefits

Competitive salary based on experience and qualifications

Health, and dental benefits subidized

Mobile phone and service included

Continuing education opportunities included

85%-95% remote work, minimal on-site requirements

Great opportunity for career advancement

Only candidates in the Greater Chicago Area need apply.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

Powered by JazzHR