Our client is seeking a dedicated Deskside Support Technician to join their team in Chicago, IL! *This position will require a Public Trust Clearance prior to starting* This person will be providing essential IT services to multiple customers within the Department of Justice. The program encompasses a wide range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing. Key Responsibilities:
• Provide deskside support for end users as per tickets dispatched from the Service Desk.
• Stage devices in preparation for deployment to end users.
• Perform break/fix support for government-funded computing devices (e.g., PCs, laptops, mobile phones).
• Deploy and retrieve end-user devices as needed.
• Install specialty software and assist with Information Security matters.
• Assess and diagnose issues with printers, fax machines, and multifunctional devices.
• Provide A/V support in conference rooms and assist with Video Teleconferencing.
• Install printer toner and maintain print devices.
• Support after-hours activities as required by the customer. Qualifications:
• High School Diploma and 3 years of IT Technical Support Experience.
• Experience working on customer sites, preferably in a government or similar environment.
• Excellent written and verbal communication skills.
• Ability to multitask and function effectively in a fast-paced environment.
• US Citizen with the ability to acquire a Public Trust security clearance. Desired Qualifications:
• Past experience with the Department of Justice or similar government agencies.
• Bachelor's Degree in a related discipline with relevant experience in IT support roles.
• Familiarity with the ESA V-ATR program (Antitrust Division). Personal Attributes:
The ideal candidate will be personable, articulate, and committed to meeting customers' IT needs in an expedient and efficient manner. They must be independent and driven, capable of working with limited supervision. Excellent communication skills are essential to effectively interface with customers on-site in Chicago and and staff in the main office in Washington, DC. #CJ