Company Description
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
THE POSITION:
The Patient Service Coordinator is responsible for coordinating the lifetime care of the patient; as well as, being a dedicated resource for the physician and their staff. They work with the patient and their acre team throughout the patient's journey. This includes monthly coordination of medication for the patient, contacting prescribers as needed and working with the Reimbursement Team to ensure the patient fully understands the impact to their benefits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Ensure a positive patient experience throughout the entire patient journey
• Manage the active patient case to include coordination of drug shipment and supply processing by coordinating refills and ensuring ongoing patient compliance with medical regimen
• Own the relationship with all care partners such as the patients' physician, nurse, caregivers and pharmacist
• Maintain the confidentiality and integrity of protected health information; follow HIPPA security policies and procedures
• All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
EXPECTATIONS OF THE JOB:
Hours (40, M-F)

• Manage the wholesale facilities; including identification of new facilities and maintenance of active facilities in addition ensure license are correct and updated
• Act as the primary point of contact for active patients by handling patient inquiries
• Gather all necessary information from prescribers to ensure the patients continuation on therapy
• Provide patient with educational and marketing materials to be included with monthly shipments
• Adapt and successfully handle unexpected situations preventing disruption of service to the patients therapy
• Collaborate financial teams on collection of patient payments
• Education patients on financial assistance offerings and engage internal partners
• Partner with the pharmacy team on delivery exceptions and ensure patient notification

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above.
Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• GED/High School Diploma and 3 years' experience or Associate's Degree and 1 year experience
• Experience in healthcare setting
• Strong communication and customer service skills
• Ability to obtain state of Missouri pharmacy technician registration
• Computer proficiencies, including Microsoft office

PREFERRED QUALIFICATIONS:

• Bachelor's Degree
• Reimbursement, pharmacy and home health/infusion experience

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:
The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.
EVERSANA is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.
Additional Information
OUR CULTURAL BELIEFS:
Patient Minded I act with the patient's best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.
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