4 Jobs in charlottesville, va
Virginia Lube is Hiring a Customer Service Advisor Near Charlottesville, VA
Job Description
A Customer Service Advisor (CSA) is a mid-level position that entails identifying problems with automobiles, gathering information, offering the customer recommendations, and communicating orders for repairs to be done. Customer service also plays an important part in this role, since you will be communicating with customers to understand the issues/recommendations with their automobile.
Advisor Job Responsibilities and Duties:
· Listen to customers’ account of issues and symptoms to better understand what the problem is for MultiCare Techs
· Calculate and provide customer with an estimate of work to be performed
· Explain process to clients so they understand what to expect and when their automotive will be repaired in time
· Record information gathered from each visit in our customer system
· Work with supervisors, repairmen and the rest of team to provide a positive and expedient resolution for customers
· Consistent training on new services and products to offer customers
· Computer based training required, followed by one on one role play training and customer interaction training
· Professional appearance is always a must for this position
Job Summary
Full Time
$42k-55k (estimate)
06/08/2024
06/27/2024
valube.com
Charlottesville, VA
<25
Consumer Services
Related Companies
The following is the career advancement route for Customer Service Advisor positions, which can be used as a reference in future career path planning. As a Customer Service Advisor, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Advisor. You can explore the career advancement for a Customer Service Advisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Advisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Advisor job description and responsibilities
They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
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Listened attentively to customers needs to ensure a positive customer experience.
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Telecommunications companies and other service providers recruit customer service advisors who are tasked with helping customers deal with technical problems.
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Service representatives receive basic technical training and attempt to help customers resolve minor problems over the phone.
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Customer complaints are often assigned case numbers that are used to track the progress of each case.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Advisor jobs
Provide customers with solid solutions that meet their needs.
12/12/2021: Chico, CA
Provide technical support to clients; troubleshoot systems.
03/03/2022: Lincoln, NE
Promote service retention while reducing cancellations.
02/24/2022: Biloxi, MS
Stop Complaining About Missed Calls.
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Confident with the ability to communicate to customers, colleagues, and staff at all levels.
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Step 3: View the best colleges and universities for Customer Service Advisor.
