Position Summary

This Master Data Analyst is responsible for the overall Customer and Material master data maintenance. Formulates, implements, and enforces proper data collection policies and procedures. Creates and modifies new Material set in ECC. Enters, validates, and maintains accuracy of all master data elements in new CRM/SAP and ensures Salesforce.com accuracy as it relates to customer and material master data. Communicates with and works on project teams with IT, Customer Care and members of the Sales team as appropriate. Monitors all change notifications received from customers and ensures information is entered properly in compliance with systems requirements. Coordinates change management activities with Sales Reps and Finance/Credit. Educates and trains users on how to properly create and convert accounts.

Major Duties & Responsibilities

• Responsible for managing SAP (ECC/CRM) - owns customer and material master and measure departmental adherence to the process (account creation, changes, conversions, etc.)
• Researches potential duplicate records; ensures compliance with naming and address standards
• Manage all DSSI account set up and maintain all live/no longer live accounts in VOE4 (Customer Master Table)
• Responsible for EDI (Electronic Data Interchange) account set up
• Maintains OV50 (Customer Master Data Comparison)
• Understands commissions and reporting processes and works with cross-functional team to ensure customer information, sales representative linking, and all aspects of customer database are correct
• Perform National Accounts and DSSI audits to ensure accounts are mapped and linked correctly
• Implements facility roster updates through validation and change process. Facility rosters include but are not limited to corporate buy/sell activity and Sold To/Ship To requests
• Mass data uploads in SAP (LSMW) and exports for BI. Work with Winshuttle.
• Associate will work in Salesforce.com as needed to ensure timely changes to the database are available for the Sales Team, to import leads received from Marketing, create and/or update fields as well as reports
• Assisting Accounting/Finance team with billing creations/corrections and EDI/DSSI requests
• Assisting Customer Care and Order Management teams as needed
• Create and maintain Business Procedure Policies related to the Customer & Material Master
• Process requests delivered to Facility Updates to answer all questions involving the Customer & Material Master
• Run queries to pull data from SAP.
• Creation/view set (MM01, MM02) up of all new Material Master item numbers (finished goods, raw material, semi-finished)
• Coordinate material master view set up of Fi, WM, SD, QA as needed.
• Meet or exceed KPI’s
• Other activities and cross-functional team involvement as requested

Required Education

Bachelor degree or educational equivalency required

Required Skills & Experience

• 3-5 years minimum experience in Master Data Management.

• Minimum 3-5 years SAP user experience.

• Previous experience with SAP (ECC/CRM) and MM required
• Computer Literacy – must be a proficient user of MS Office Programs with advanced Excel skills utilizing functions such as V-Lookup, Concatenate as well as other program features such as pivot tables, conditional formatting, charts and graphs.
• Exceptional accuracy is a requirement for this position
• Strong verbal/written communication skills and interpersonal skills needed along with creative problem-solving skills
• Superior attention to details
• Ability to communicate clearly with cross-functional teams
• Demonstrates highly driven, self-starter characteristics with the ability and willingness to work independently but can also be a team player.
• Ability to multi-task; monitoring/following up on various facets of different activities at the same time.
• Committed, accessible, problem-solver, able to attend to detail, ability to follow through, resourceful, self-assured, self-motivated, possesses a sense of urgency, able to communicate and demonstrate action consistent with the company mission and objectives.

Preferred Skills, Experience & Education

• Experience with MS Suite (Excel, Access, Power BI, etc.), Salesforce.com and basic ETL understanding

Joerns Healthcare is an Equal Opportunity Employer, including Disability/Veterans

About Joerns

Joerns Healthcare is a leading national distributor of therapeutic support surfaces, bariatric care equipment; negative pressure wound therapy systems, and safe patient handling solutions, products and services. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care, skilled nursing, rehabilitation facilities, and hospice.

We continually strive to provide the most exceptional service and solutions that deliver positive financial and clinical outcomes to our customers.

We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.

Benefits

At Joerns Healthcare, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. In addition, the company offers a 401K program with a company match, and Flexible Spending Accounts. Our employees also receive Paid Vacation and Holidays. 

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