Sweetgrass Pediatrics is Hiring a Part Time: Medical Receptionist -North Charleston Location Near Charleston, SC
As a Medical Receptionist, you will serve our patients as the first point of contact with Sweetgrass Pediatrics. The Medical Receptionist performs a variety of duties including: check in and check out procedures, scheduling appointments, verifying insurance and updating patient accounts. These duties are performed in accordance with federal, state and local regulations along with established priorities and procedures of the practice. Job Tasks:
Greets the patient or visitor via telephone or in person
Answers incoming calls politely and professionally
Registers new patients and updates existing patient demographics
Facilitates patient flow by notifying the Provider of patients arrival, being aware of delays, and communicating with patients and clinical staff.
Responds to patient, prospective patient, and visitor inquiries in a courteous manner; provides medical records, shot records and other documents, as requested
Scans pertinent information into the patient's electronic medical records
Verifies patient insurance coverage
Collects insurance co-pays and/or collects charges for services
Schedules patient appointments
Maintains the reception and lobby area
Attends staff meetings
Manages time efficiently
Completes all mandatory training
Quality and Customer Satisfaction:
Demonstrates commitment to superior customer experience
Collaborates with others to coordinate care, resolve concerns, and address the needs of patients and family members
Prioritizes safety by taking initiative to identify and eliminate risks
Respects and considers patient rights to privacy by complying with all HIPAA guidelines
Interpersonal Skills:
Communicates professionally and appropriately
Builds strong working relationships
Identifies, analyzes and solves problems
Accountability and Productivity:
Accepts responsibility for decisions and actions
Utilizes appropriate resources to effectively and successfully execute responsibilities
Adheres to regulatory and company policies and procedures
Requirements QUALIFICATIONS
High school diploma or equivalent
Prior medical experience preferred
Knowledge and/or prior experience with insurance verification and patient accounts preferred
Working knowledge of computer applications, Prior experience with EMR preferred.
Ability to speak, read and write effectively
Demonstrates proper telephone etiquette
Ability to work independently without direct supervision
Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner
MACHINES AND EQUIPMENT USED
General office equipment such as telephone, copy machine, fax machine, scanner, personal computer
WORKING CONDITIONS
Indoor, temperature controlled, smoke free environment
Exposure or potential exposure to blood and bodily fluids may be required
May at times work under stressful situations
Handicapped accessible
Physical requirements
Good visual acuity and ability to verbally communicate
Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 25 pounds.
DIRECT REPORTS - None **This position will routinely work Monday-Thursday from 5PM-9PM.**