32 Jobs in chantilly, va
Jenkins Restorations is Hiring an IT Service Coordinator Near Chantilly, VA
Essential Duties And ResponsibilitiesCore duties and responsibilities as the IT Service Coordinator include the following.
- Creates a positive customer support experience, by acting as a point of contact for all service requests, communicating promptly with customers on progress, until tickets have been resolved.
- Notifies customers of impending changes or agreed outages.
- Coordinates and schedules support personnel with customer needs to ensure maximum utilization of internal and field technology resources and client satisfaction.
- Provides Tier1 support by answering questions and requests from end-users.
- Accurately tracks and reports hardware orders and delivery as well as ensure that all renewals are maintained and passed along to the IT Team as needed.
- Monitors designated applications and takes corrective action to prevent or minimize system down time.
- Collaborates on special projects; may track and allocate software licenses.
- Maintains quality service by establishing and enforcing organization standards.
- Maintains IT Call Center database by entering information and/or modifying the IT call tree.
- Keeps current with the latest technology; regularly attends technical training to maintain technical expertise.
- Other duties as assigned.
- High School Diploma or GED required; associate degree (A.A or A.S) or equivalent from two-year college or technical school preferred.
- Six months to one-year related experience and/or training; or equivalent combination of education and experience.
Language SkillsMust possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Demonstrate the ability to write routine reports, correspondence, and the ability to speak effectively to customers and/or employees of an organization. Must possess telephone skills, and excellent written and oral communication skills. Display active listening, and customer care.
Reasoning AbilityPossess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must be able to multi-task, prioritize, and organize work. Possess technical awareness: ability to match resources to technical issues appropriately.
Computer SkillsTo perform this job successfully, an individual should have knowledge of Tracking Tools, i.e., Ticketing and Monitoring Systems, SharePoint Administration, Internet, spreadsheet, and word processing software. Demonstrated proficiency using standard office software, applications, query and control languages, application administration, and providing Tier1 technical support to end users. Understanding of support tools, techniques, and how technology is used to provide IT services.
Physical RequirementsWhile performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
OtherDemonstrate to be self-motivated and display a positive attitude. Ability to handle confidential and sensitive information. Service awareness of all organization’s key IT Services for which support is being provided.
Work EnvironmentThe work environment is a professional office setting. The noise level in the work environment is usually moderate.
Supervisory ResponsibilitiesNone
Job Summary
Full Time
Specialty Trade in Construction
$69k-85k (estimate)
05/30/2024
06/27/2024
jenkinsrestorations.com
CORPUS CHRISTI, TX
50 - 100
Private
$10M - $50M
Specialty Trade in Construction
Related Companies
The job skills required for IT Service Coordinator include Technical Support, Oral Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Service Coordinator positions, which can be used as a reference in future career path planning. As an IT Service Coordinator, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Coordinator. You can explore the career advancement for an IT Service Coordinator below and select your interested title to get hiring information.
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