Clientmind Recruiting is pleased to announce that we are currently recruiting for the position

of Technical Support Advisor. This is a mission critical position which is in direct contact with

our client’s world-wide customer base.

Primary Duties

• Deliver service and support to customer end-users using via call distribution phone,

remote connection and/or over the Internet;

• Interact with customers to provide and process information in response to

inquiries, concerns, and requests about products and services;

• Diagnose and resolve technical hardware and software issues involving internet

connectivity, email clients, IPTV, VOIP and more;

• Follow Standard Operating Procedures to resolve customer issues, both as first call

resolutions and by working with other groups when necessary.

• Escalate issues which cannot be resolved to management and to other groups
• Enter issues and fixes into the ticket monitoring system
• Work issues and service requests as assigned
• Maintain contact with customers as needed
• Stay current with system information, changes and updates
• Ability to travel CONUS and OCONUS up to 30% of the time

Essential Requirements

• Possess a positive customer-centric attitude;
• Possess 2-5 years experience with at least three of the following skillsets (listed in order of

preference)

• VMWare
• Microsoft Server 2012 and 2008
• Linux
• Active Directory
• Cisco ASA and Layer 3 switches
• DELL SAN
• DELL Server Hardware [T and R Series]
• Network Administration
• TCP
• LAN
• WAN
• Subnetting
• Knowledge of relevant software computer applications and equipment;
• Knowledge of customer service principles and practices;
• Solid Troubleshooting experience and fundamentals;
• Must be able to obtain and maintain a Top Secret Security clearance
• Must be fluent in Spanish