Job Overview: The Assistant Executive Housekeeper assists in directing the daily operations of the housekeeping department. Responsibilities include training, management of tools and supplies, support to staff, and creating a safe work environment. The Executive Housekeeper implements and maintains a service and management philosophy which assists the housekeeping staff in achieving a standard of cleanliness that meet or exceed the hotel’s established standards of orderliness and cleanliness whilst adhering to the safety standards of Carmel Valley Ranch.

Qualifications/Skills:

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Essential:

1. One year previous experience as Assistant Executive Housekeeper.

2. Knowledge of proper cleaning techniques including requirements and use of equipment.

3. Knowledge of proper and safe chemical handling.

4. Ability to satisfactorily communicate in English (speak, read, write) with both guests and co-workers.

5. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation, and minimum amount of supervision.

6. Ability to: a) maintain hotel standards, policies and procedures, b) prioritize and organize work assignments, direct performance of assigned staff and follow up with corrections where needed.

7. Ability to work a variety of varying schedules.

8. Punctuality, regular and reliable attendance.

9. Interpersonal skills and the ability to work well with co-workers and the public.

Desirable:

1. College graduate.

2. Previous work experience at four or five star hotel.

3. Guest relations training.

4. Additional language skills.

Essential Physical Abilities:

• Endure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping.

• Ability to lift, bend, stoop, push or pull heavy loads. Requires lifting bundles of linen weighing up to 50 lbs.

• Ability to push or pull a vacuum and wheeled carts weighing up to 150 lbs.

Essential Job Functions:

• Communication with guest concerning request, inquiries, and information.

• Assist in the distribute assignment sheets and room keys to designated staff. Maintain accurate records of assignments for security.

• Assist in the Inspection of public areas, restrooms, meeting and office space at least twice a day to ensure cleanliness utilizing designated checklist.

• Assist in monitoring and responding to guest complaints to ensure guest satisfaction.

• Assist in providing feedback to staff on performance/disciplinary problems through one-on-one sessions as well as monthly departmental meetings.

• Assist in completing all paperwork and closing duties before leaving. Review status of assignments/PM report and any follow-up action necessary.

• Assist in conducting weekly supply audits to ensure all hotel supplies are at adequate par levels.

• Assist in overseeing the cleaning of all guest rooms and public spaces within the hotel to include meeting space, restrooms, lobby, mezzanine and all guest room hallways.

• Assist in Overseeing the maintenance, cleaning, inventory, and purchase of guestroom linens/bedding.

• Responsible for the upkeep, audit and maintenance of the department’s fire/life safety program including key control.

• Prepare departmental payroll.

• Oversee the hotel Lost and Found procedures.

• Schedule all housekeeping staff in accordance with occupancy levels and labor guidelines.

• Participate in the hiring process in terms of recruitment and selection.

• Assist in scheduling all periodic major cleaning projects for guest rooms, public spaces and meeting spaces.

• Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.

• Assist in ordering, stocking and maintaining inventory of any room supplies and cleaning supplies, following budgetary guidelines, complying with the hotel’s purchasing procedures.

• Assist in the development and execution of department training to educate employees on how to safely and thoroughly perform their tasks.

• Assist in maintaining high quality of housekeeping standards in: a) the guest rooms; b) linens and uniforms; c) lost and found; d) laundry; and e) janitorial house person and night cleaners.

• Insure courteous, professional guest service by housekeeping staff, complying with CVR’s service standards.

• Assist Room Attendants with guest room cleaning if required by hotel.

• Support CVR’s core values and mission statement.

• Provide management coverage on Executive Housekeeper’s days off.