Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious dcor.
Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

We are currently seeking an experienced Overnight Operations Supervisor to oversee all operations during the overnight shift and ensure the smooth functioning of our hotel. Responsibilities include supervising all overnight operations, maintaining ongoing communication with department managers, and effectively handling guest complaints to ensure guest satisfaction. The role involves being highly familiar with the hotel computer system for training, maintenance, and troubleshooting purposes, as well as ensuring the cleanliness of lobby areas, corridors, and staircases. Additionally, the Supervisor will oversee the storage of guest luggage, maintain an orderly shift log of bell stand activities, and possess knowledge of hotel history and valet operations. The ideal candidate will also be knowledgeable about fire alarm procedures and other emergencies, as well as Omni Hotel rules and regulations. Effective communication, problem-solving, and leadership skills are essential for success in this role.

Our team members enjoy a wealth of benefits and perks, including:

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Complementary Golf, Skiing and Riding.
• Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
• Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

• Supervise all operations during overnight shift.
• Communicate with all department managers on continuing basis.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• All lobby area corridors and staircases are kept debris free at all times.
• Oversees and keeps on order the storage of all guest luggage.
• Maintains an orderly shift log of all Bell stand activities including check-in, check-out, deliveries, luggage storage, mail and message deliveries.
• Knowledge of the Hotel History
• Knowledge of the Valet operations.
• Receive direction for house calls via phone or radio.
• Assist engineers and mechanics with repairs
• Have a thorough understanding of Omni fire alarm procedures and other emergencies.
• Have a thorough understanding of Omni Hotel rules and regulations.

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Four year college degree, preferably in the hospitality industry
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.