Job Description
The Operations Coordinator for Wentworth's Advancement Services department is a key organizational role focused on enhancing the efficiency and effectiveness of Wentworth's fundraising and engagement efforts. This role requires a highly organized, tech-savvy individual who can manage multiple operational tasks, support project coordination, and ensure the smooth running of advancement services' initiatives. The ideal candidate will have a keen eye for detail, excellent problem-solving skills, and a passion for supporting key initiatives for the institution.
Key Responsibilities:

• Project Coordination: Act as a project coordinator for key Advancement Services initiatives, ensuring projects are executed efficiently and align with our strategic goals.
• Inbound Support/Ticket System Management: Oversee the ticket system for Advancement Services requests, ensuring timely and effective resolution of issues and queries.
• Form Creation/Management: Utilize our Slate CRM platform to create and manage forms for various purposes, ensuring they are optimized for user experience and data collection.
• Campaign Landing Page Creation/Management: Design and manage campaign landing pages, ensuring they are effective in driving engagement and supporting fundraising efforts.
• Providing Events Team with Slate Support: Offer dedicated Slate support to the Events team, ensuring they have the tools and knowledge to successfully use the platform for event management.
• Support Basic Maintenance/Best Practices of Slate and Supporting Platforms: Assist in the maintenance of Slate and other supporting platforms, ensuring they are up to date and utilized in accordance with best practices.

Requirements:

• Bachelor's degree with proven experience in operations, project coordination, or a similar role, preferably within a higher education or nonprofit setting.
• Experience in digital marketing and/or CRM platforms such as HubSpot with the ability to quickly learn new technologies. Slate experience is preferred but not required.
• Excellent organizational and time management skills, with the ability to manage multiple tasks and projects simultaneously.
• Strong communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders.
• A proactive problem-solver with a keen attention to detail and a commitment to excellence.

Is This Role Right for You?
The ideal candidate for the Operations Coordinator - Advancement Services role at Wentworth Institute of Technology is a highly organized professional who thrives in a dynamic, project-driven environment. This person will combine a passion for technology and efficiency with excellent problem-solving skills and a keen attention to detail. They are a collaborative team player and adept at managing multiple priorities to help scale the effectiveness of Advancement Services team as well as the broader institution.
Inclusive Excellence at Wentworth
Wentworth Institute of Technology is committed to diversity, equity, and inclusion in all University programs and activities. The University does not discriminate based on race, color, national origin, sex, sexual orientation, religion, disability, age, genetic information, gender identity, veteran status or any other category protected by law. All qualified applicants will receive consideration.
To find out more about the Wentworth's commitment to Diversity, Equity and Inclusion, please visit the website https://wit.edu/about/diversity.
All applicants have the right to accessibility support and accommodations. To request accessibility support or accommodations, contact the Executive Director of Equity and Compliance, Catlin Wells, at wellsc1@wit.edu.