/ / Data Science Product Manager - Customer Experience **Data Science Product Manager Customer Experience**

Boston, MA

Product Management

**R10602**

Lead a cross-functional product team with a long-term focus on creating and measuring value, setting strategy, vision, prioritizing work, and aligning resources

Dive deep into business processes with the goal of improvement and driving change with data

Engage with all levels across the enterprise

Serve as a conduit of knowledge between functional and technical teams

Communicate regularly with individuals both within and outside of our team

Navigate ambiguity to deliver results

Define metrics to quantify value and ideate to find new ways of delivering value with the product

Productize models, platforms, dashboards etc., and influence their utilization throughout the enterprise

Develop plans for continuous service to support implementation of products

Act as a champion for our capabilities by communicating their benefits and how they can be implemented

Take ownership of resolving any outages, including communication with stakeholders, management of resources, ensuring resolution, and continuous improvement.

**What great looks like in this role**

* The Data Science team within the Enterprise Technology & Experience organization builds capabilities around data exploration and visualization, process refinement and evolution, predictive analytics, and advanced statistical analysis. We do this with product based work in small, high caliber teams utilizing cutting edge technologies.

* The team is comprised of a combination of data scientists, data engineers, project managers, and product managers. Culturally, we look for individuals with a strong inclination for learning and from a variety of backgrounds who challenge each other openly, regardless of level or role on the team.

* We operate using conceptual thinking, logic and data driven analysis. We embrace diversity in all of its forms, require respect, expect consistent delivery of high quality products and look to have fun.

**Objectives of this role:**

* To bring product and project management expertise and execute on complex projects

* Motivate and drive large scale technical teams of employees & contract resources (on-shore & off-shore)

* Provide Sr. Leadership with a clear view of project status, risks and issues to meeting timelines and goals

**Basic Qualifications**

* Bachelors Degree preferably in Business/Finance or an analytical field such as Economics, Mathematics, Engineering, Computer Science

* 4 years of product management experience or complex, cross functional, strategic based project experience

* Experience working in partnership with other technical professionals such as an engineers, developers, data scientists

* Experience leading cross functional product/ project teams to execute and achieve success in complex and high value deliverables

* Outstanding communication skills including handling executive communication

* Ability to influence other

* Authorized to work in the United States without requiring sponsorship now or in the future.

**Preferred Qualifications**

* Masters Degree Preferred

* Experience in working in an agile work environment, with Jira and Confluence preferred

* Experience building, utilizing, or maintaining an enterprise data asset preferred

* Skilled in applying judgment to balance process compliance with achievement of business objectives

* Strong organizational skills and detail oriented

* Ability to assess a project's scope and the team's ability to execute

* Outcome oriented with the ability to drill down from the big picture to process details

* Ability to communicate objectives, plans, status and results clearly

* Strong leadership skills and influencer

*MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.*

**Transcript**I joined Mass Mutual because I was really impressed with some of the conversations I had with some of the leaders in some of the projects that were being worked on at the time. They seemed very forward-thinking, very innovative, and then also, you know, there was definitely an appetite to experiment, to make investments in, in ways and learn along the way. So we could enhance and deliver a better experience to our customers. I think what makes me stay is I feel like that curiosity is sort of pervasive in is continued. So these emerging platforms and concepts that are going to be covered in this module, you know, they're, they are going to have an evolution and continue to make a bigger and bigger impact on the way that we do business. That's a journey that I'm really interested in. There's some learning and some obstacles that we need to come together as a team to get past. But that's what makes me excited to come to work. And I'm very confident that we're going to learn along the way and really have some breakthroughs in the way that we, we deliver our business and service our customers.

I joined Mass Mutual because I was really impressed with some of the conversations I had with some of the leaders in some of the projects that were being worked on at the time. They seemed very forward-thinking, very innovative, and then also, you know, there was definitely an appetite to experiment, to make investments in, in ways and learn along the way. So we could enhance and deliver a better experience to our customers. I think what makes me stay is I feel like that curiosity is sort of pervasive in is continued. So these emerging platforms and concepts that are going to be covered in this module, you know, they're, they are going to have an evolution and continue to make a bigger and bigger impact on the way that we do business. That's a journey that I'm really interested in. There's some learning and some obstacles that we need to come together as a team to get past. But that's what makes me excited to come to work. And I'm very confident that we're going to learn along the way and really have some breakthroughs in the way that we, we deliver our business and service our customers. At MassMutual, we value both the flexibility that a remote work environment offers and the value that comes from connecting and collaborating in person with our colleagues. While most MassMutual employees have been working remotely due to the pandemic, we have begun encouraging our fully vaccinated employees to come to the office on a schedule that works for them.

Our future work environment will be one where the majority of our associates adopt a hybrid schedule working some days in the office and some days remotely, balancing flexibility with in-person collaboration. One where each manager works with their teams to determine a schedule that meets the needs of customers, the team and the business. While the majority of our employees will follow this hybrid model, some of our roles will continue to be 100% on-site and others may be 100% remote, subject to business needs.

Recognized as a 2021 Worlds Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company, owned by our policyowners, we are defined by mutuality and our vision to put customers first. Its more than our company structure its our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

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