3 it specialist Jobs in boston, ma
CD PROJEKT RED is Hiring an IT Specialist Near Boston, MA
To create revolutionary, story-driven RPGs which go straight to the hearts of gamers - this is our mission. Want to dive deeper into our company's culture? Explore our social media and check out our YouTube channel where we share behind-the-scenes insights and stories direct from our team members!
Job Description
We are seeking an experienced and highly skilled IT Specialist to join our IT team. The ideal candidate will be responsible for providing tier 1 and 2 technical support to end-users, resolving IT issues, and providing excellent communication and customer service.
Responsibilities:
- Provide support to end-users for hardware, software, and network-related issues.
- Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, and peripherals.
- Manage and prioritize support tickets using Jira Service Management.
- Escalate unresolved issues to higher-level support teams when necessary.
- Develop and maintain knowledge base articles and technical documentation.
- Collaborate with other IT teams to implement and maintain IT solutions.
- Participate in projects to improve IT support processes and service delivery.
- Stay up-to-date with the latest technologies and industry best practices.
- 5 years of experience working in an IT service desk environment.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office suite, and mobile device platforms.
- Experience with IT service management systems and ticketing tools (e.g., ServiceNow, Jira, Zendesk).
- Excellent problem-solving and analytical skills with a keen attention to detail.
- Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant IT certifications such as CompTIA A , Network , or ITIL are a plus.
This job requires working in Boston, US.
Working mode: in-office in a hybrid or full-time capacity (11:00am - 7:00pm).
Health & Well-being
- Company paid medical healthcare (dental vision & mental).
- Paid Leave - 20 days of holiday for every team member per year (26 days after two years).
- No dress-code - we like to keep it casual.
- 401K with employer matching.
- Gym Membership Reimbursement.
- Flexible working hours.
- Trainings, lectures and courses - internal workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There's always something to learn!
- Merch - regular chances to nab some cool swag!
- A welcome pack filled with goodies - to help you feel right at home once you join the team.
- Dog-friendly office - dog owner? Bring your pooch with you and look after them while working! There's always a furry friend or two to meet at the studio.
- Truly international working environment - a chance to meet and work with a diverse selection of people from all around the world.
Job Summary
Full Time
$80k-98k (estimate)
06/16/2024
07/03/2024
cdprojektred.com
Venice, CA
25 - 50
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The following is the career advancement route for IT Specialist positions, which can be used as a reference in future career path planning. As an IT Specialist, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Specialist. You can explore the career advancement for an IT Specialist below and select your interested title to get hiring information.
If you are interested in becoming an IT Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Specialist job description and responsibilities
IT Specialists can also do roles of software engineers, software developers, database administrators, system analysts, computer security technicians, and network analysts, among others.
03/10/2022: Pittsburgh, PA
IT Specialists offer a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
01/26/2022: Cedar Falls, IA
IT Specialists typically understand how computer hardware and software work together and understand advanced troubleshooting methods.
02/10/2022: Fayetteville, NC
An IT specialist generally provide their services for companies regarding software, hardware, and databases.
01/24/2022: Waco, TX
An IT Specialist also offer support over the phone or through remote system support software.
01/19/2022: Boston, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Specialist jobs
Obtain Entry-Level Work (Timelines Vary).
02/14/2022: Omaha, NE
Pursue Vendor-Specific Certifications (Timelines Vary).
02/06/2022: Biloxi, MS
Earn a Master’s Degree (Optional, Two Years).
02/26/2022: Dothan, AL
Accurately diagnose problems and deliver solutions, either through knowledge or research.
01/30/2022: San Diego, CA
Consider Earning a Master’s Degree.
02/23/2022: Kingsport, TN
Step 3: View the best colleges and universities for IT Specialist.
