Description
Career Opportunity
Applications will be accepted through 4:59 PM MST on the posting end date.
The Idaho State Tax Commission's Initial Data Operations' Resource Team unit is looking for a Technical Records Specialist 1 to join our team. This will be located at the Boise office in Boise, Idaho. To be qualified, candidates will need to be comfortable working within an office environment performing a wide range of tasks, such as: Entering, retrieving, and updating data using a computerized records system, processing complex returns and items related to a variety of tax types including phone, email, and letter correspondence with taxpayers and their representatives. The candidate will be comfortable mentoring, training, and presenting to groups of people. Candidates must be able to follow verbal and written procedures ensuring accuracy and compliance with rules, regulations and/or policies. Revenue Operations strives to create a welcoming and productive work environment where our staff will have opportunities to learn, engage with each other, and develop their career goals.
Minimum salary is $16.00 per hour, rate of pay will depend on qualifications and experience.
What's In It for You?

• Affordable benefits including medical, vision, and dental insurance
• PERSI defined benefit retirement plan
• Paid sick and vacation leaves start accruing your first day
• 11 paid holidays per year
• Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
• Permanent, full-time classified employment status after successful completion of an entrance probation
• Working in an office environment with other talented and highly motivated individuals
• Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise
• The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)

Why Join Us?

• OUR VISION: Great people. Helping you. Serving Idaho.
• OUR MISSION: Benefit Idaho through courteous customer service, education, and fair tax administration.
• OUR VALUES: Fairness, Accountability, Integrity, Respect.

What Do Our Employees Say About Us?

• "I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility."
• "We work a flexible schedule, Monday through Friday, 40 hours a week. So this schedule has allowed me to do other things in my life."
• "My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends."

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Responsibilities:

• Gather information, make decisions, resolve problems, and respond to inquiries
• Utilize independent judgment and discretion as to the methods, policies, and procedures used to complete assignments
• Conduct involved searches, which may require accessing and selecting multiple information sources or contact with taxpayers, vendors, or outside sources to obtain information
• Review, evaluate, correct, and process records, payments, and/or documents
• Interpret or determine compliance with tax rules, regulations, statutes, and/or program policies and procedures Interpret, explain requirements, processes, and procedures to others, internal and external
• Access, maintain, and update manual and/or computerized records systems and develop reports
• Communicate with taxpayers and/or preparers by telephone, email, and/or other written correspondence

Minimum Qualifications:
At least 1 year of experience:

• Monitoring a records system to identify and correct errors
• Researching a variety of sources to resolve problems
• Interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments
• Entering and retrieving data using a computerized records system

EEO/ADA/Veteran:
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.