Data Center Operations Specialist Americas at WSP USA in Boise, Idaho, United States Job Description Data Center Operations Specialist Americas Req ID 16544 Data Center Operations Specialist Americas Who We Are At WSP, we are driven by inspiring future-ready pioneers to innovate. We're looking to grow our teams with people who are ready to collaborate in building communities and expanding our skylines. To do this, we hire candidates of all experiences, skillsets, backgrounds and walks of life. We actively foster a work environment and culture where inclusion and diversity is part of our fundamental structure. This is delivered behaviorally, through our policies, trainings, local partnerships with professional diverse organizations, internal networks and most importantly with the support and sponsorship of our leaders who help drive our commitment to an inclusive, diverse, welcoming and equitable work environment. Anything is within our reach and yours as a WSP employee. Come join us and help shape the future WSP WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients andmaintaininga robust IT operation to support our employees worldwide.WSPsvast global network is todaycomprisedof over 1,000 offices, 29 datacenters, 1,300 data circuits, and used by over 65,000 users. POSITION SUMMARY To ensure the efficient operation ofWSPsinternalDATA CENTERservices in theAMERICASHub, we areseekinga talented andexperienced OperationsSpecialist.This rolewillbe part oftheIT Operations teamandreport totheITInfrastructure OperationsManagerin the designated Hub. Theoverallteamisdedicated to supportITinfrastructureoperationswhich includesnetwork,compute, cloud, and workplace systems and services. You willmanageandmaintainall aspects ofDATA CENTERoperationswith a primary focus on theserviceswithin thedesignated Hub. MAINRESPONSIBILITIES Related toDATA CENTERservices and infrastructure: Managing, monitoring, and maintenance ofday-to-dayactivities to align with expected service levels. Performing routine?and healthmaintenance. Managing?upgrades &?performancerelated activities. Identifying?and correctingfaultswith services and infrastructure. Planning and execution of minor?infrastructuremoves, adds, changes, and disposals(IMACDs). Execution of business continuity tests. Oversight and support of allrelated service supplier and/or manufactureractivities. Forecast and plan for data center capacity requirements within theHUB, including space, power, and cooling, to accommodate business growth. Proactive identification andresolution ofissues before they affectservice performance. Identifyinganyimprovementsthat can improve service levels. Engaging in the problem management process. Technical peer review and approvals for allrelatedchanges. Support audit and compliance activities. Management and maintenance ofrelated platforms. Maintain comprehensive records of infrastructure, performance metrics, and incidents within the region's data centers.Provideregular reports to corporate management. Develop and execute emergency response plans for data center incidents, such as power outages, equipment failures, and security breaches. Ability toprovideon-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times. ACADEMIC AND EXPERIENCE REQUIREMENTS The ideal candidate would meet all, or most of the below criteria: Bachelor's degree in information technology, Computer Science, Engineering, or related field. At least4-6years relevant and practical experiencein aDATA CENTERoperations role. Vendor certifications not a requirement, proven practical experience preferred. Experience working in large/global enterprise IT with multiple distributed branch/campus sites. Experience of working within ITIL aligned Service Managementorganization. SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS Excellent written and spoken English isrequired. Competency in French or Spanish is an asset. Ability to workwith minimal directionandlittlesupervision. Strong organizational and project management skills, with excellent documentation abilities. Excellent analytical and diagnostic problem-solving skills with the abilityof providingsolutions toidentifiedproblems. Demonstrated experience inunderstanding anddemonstratingcompliance with information securityrequirements. Knowledge and experience in performing information security practices in the management and delivery of infrastructure andoperations. WSP Benefits WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings. Compensation: Expected Salary (all locations): $61,000 - $128,900 WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law. Expected Salary (Colorado only): $61,000 - $128,900 WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant's education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law. Additional Requirements To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Additional Details Travel Required: 10% Job Status: Regular Employee Type: Full Primary Location: NEW YORK - PENN PLAZA All locations: US-AK-Anchorage, US-AL-Mobile, US-AZ-Tempe, US-CA-El Centro, US-CA-Irvine, US-CA-Long Beach, US-CA-Los Angeles, US-CA-Oakland, US-CA-Walnut Creek, US-CO-Aurora, US-CO-Colorado Springs, US-CO-Greenwood Village, US-CO-Pueblo, US-CT-Rocky Hill, US-DC-Washington, US-FL-Florida City, US-FL-Fort Myers, US-FL-Holly Hill, US-FL-Jensen Beach, US-FL-Palatka, US-FL-Panama City Beach, US-FL-Pompano Beach, US-FL-Sarasota, US-FL-St Petersburg, US-GA-Gainesville, US-GA-Kennesaw, US-GA-Savannah, US-GA-Warner Robins, US-ID-Boise, US-IL DeKalb, US-IL-Chicago, US-IL-Springfield, US-KS-Wichita, US-KY-Fort Knox, US-KY-Hebron, US-KY-Lexington, US-KY-Louisville, US-LA-Baton Rouge, US-MA-Westborough, US-MD-Baltimore, US-MD-Columbia, US-MD-Hagerstown, US-MD-Millersville Maryland, US-ME-Augusta, US-ME-Eliot, US-ME-Portland, US-MI-Holland, US-MI-Kalamazoo, US-MI-Port Huron, US-MI-Traverse City, US-MN-Minneapolis, US-MO-Creve Coeur, US-MO-Kansas City, US-MO-St Louis, US-MT-Helena, US-NC-Camp Lejeune, US-NC-Dur To view full details and how to apply, please login or create a Job Seeker account