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Qualifications:
* 5 years of Product Manager experience focused on Digital Customer Service technologies in a software development environment
* 3 years as a cross-functional business analyst working within a structured IT SDLC and Agile delivery model
Nice to have:
* Contact Center as a Service (CCaaS) experience is a plus (i.e. - Avaya, Five9, Genysys, NICE-CX, Nextiva)
* Objective: Implement omnichannel CCaaS technologies and processes to better serve both external customers and internal agents and technicians across the customer lifecycle including Warranty Service Requests, Customer Service and Retention
* Field Service Management Platforms is a plus (i.e. - Service Bench, Service Titan, Service Fusion, Salesforce Field Service)
* Objective: Transform/Improve/Maintain our field service management platform with the goal of creating a better customer and technician experience, reduced cycle time for end-to-end service job execution
* Certified Agile Product Owner or Scrum Master preferred
Experience/Other Requirements:
* Demonstrated strategic planning and product management skills and proven track-record of delivering digital products and experiences
* Must be data-driven with good grasp of statistics; strong experience leveraging data and analytics to monitor performance, generate insights and rationalize decisions
* Understanding of UX best practices and working with visual designers to create compelling experiences
* Good understanding of best practices for application development including knowledge of web development platforms, databases, and infrastructure
* Excellent verbal, written and presentation skills
* Ability to work independently and as part of a team; participate in determining objectives of assignments; plan, schedule, and arrange own activities in accomplishing objectives.
* Ability to succinctly describe complex problems to business stakeholders and gather buy-in
* Proven ability to collaborate with internal/external technical peers and business partners.
* Advanced proficiency in MS Office (Word, PowerPoint, Excel)
* Experience in Field Service Management (FSM), Case Management, Insurance / Warranty / Service Industries / Contact Centers is a plus
* Experience with Digital Marketing Web Tagging and Analytics, SEO, Google Analytics, SEM, Email Marketing, A/B Testing platforms, and Attribution Tracking is a plus
* Bachelor's degree or equivalent experience
Responsibilities:
* Collaborate with senior stakeholders and delivery team(s) to gather functional and non-functional requirements and for prioritization and unified delivery and tracking to functional goals, backlogs, and commitments
* Plan and prioritize new product features, stories, epics, and sprints to ensure effective development of the product or application
* Provide backlog management, iteration planning, and grooming of the user stories
* Lead product release plans and set expectation for the delivery of new functionalities
* Partner with UX to deliver wireframes, prototypes, and other design artifacts by providing clear business direction in the form of user flows, requirements, or user stories.
* Establish and evangelize the product roadmap, including assessment and evaluation of industry tools, trends, and markets
* Identify, develop, and support business process change and process optimization across business functions such as Operations, Marketing, Finance, and Technology etc.
* Partner with Team and Project Managers to create cross-enterprise delivery scope, estimates, dependencies, and project plans working in a SAFe framework development process
* Conduct current and future gap analysis and coordinate implementation of changes to existing workflows or applications.
* Correlate delivery effort to business value (helping the business focus on Value Driven Delivery) - own confirmation of delivered value/ROI on associated projects
* Identify key customer problems using data, customer feedback and competitive research to address and define product features, ensuring clear communication of those requirements to the business, design, and engineering teams to deliver impactful end-to-end experiences.
* Maintain relationships with vendors and third parties required to deliver solutions, to ensure alignment with the vision, desired target state, and the benefits they bring to the business
* Other duties as assigned
Full Time
$100k-128k (estimate)
06/12/2024
06/26/2024
cinchhomeservices.com
SUNRISE, FL
500 - 1,000
1978
STEVEN E UPSHAW
$200M - $500M
Insurance
Cinch makes it easy for everyone to enjoy their home to the fullest, regardless of whether they own or rent. Building upon 40 years of proven experience, Cinch uses smart, modern tools and a seamless customer support network to remove the guesswork around preventing, diagnosing, and solving a wide variety of home-related issues. We also partner with thousands of expert technicians nationwide who share our genuine commitment to providing unmatched service and value, ensuring effortless control over the ever-evolving life of a home. Cinch strives to exceed owners, renters, real estate agents and ...
affinity partners expectations, every time.
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The following is the career advancement route for Senior Product Manager (Digital Customer Service) positions, which can be used as a reference in future career path planning. As a Senior Product Manager (Digital Customer Service), it can be promoted into senior positions as a Product Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Product Manager (Digital Customer Service). You can explore the career advancement for a Senior Product Manager (Digital Customer Service) below and select your interested title to get hiring information.
If you are interested in becoming a Senior Product Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Senior Product Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Senior Product Manager job description and responsibilities
Senior product managers provide guidance to team members, liaise with different departments and supervise every phase of product creation.
02/15/2022: Youngstown, OH
A Senior Product manager must also be very willing and able to communicate across multiple levels within the business.
03/21/2022: Macon, GA
Aligning the product vision, features and design with the preferences of the user.
01/15/2022: Little Rock, AR
They spend most of their time thinking of new strategies, communicating with different stakeholders, keeping the product teams together and reporting everything to the board to justify their roles.
01/12/2022: Albuquerque, NM
Senior product managers are responsible for prioritizing tasks with a defined set of constraints.
02/09/2022: Poughkeepsie, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Senior Product Manager jobs
A good senior product manager needs a sense of vision and excellent communication skills.
01/18/2022: Laramie, WY
Senior product managers need to have a minimum of a bachelor's degree and some relevant work experience.
01/19/2022: Juneau, AK
The senior product manager may be given more complex or prestigious products to work on.
03/21/2022: Lompoc, CA
The candidate must also have an understanding of common analyses such as product analysis and competitor analysis.
03/29/2022: Manchester, NH
A great product manager spends most of their time understanding what the end-user wants and every decision they take should be driven by those requirements.
01/30/2022: Salt Lake City, UT
Step 3: View the best colleges and universities for Senior Product Manager.