Job Title: Garden Store Associate

Accountability: Garden Store Associate reports to the Retail Services Manager

Job Classification : Seasonal, part-time, hourly

Season: End of June through Labor Day

About: Daniel Stowe Botanical Garden inspires a love of nature and its beauty through unforgettable outdoor experiences. The nearly 400 acres of Daniel Stowe Botanical Garden provides visitors with a chance to reconnect with nature in all seasons. The property welcomes guests to spectacular gardens, a conservatory dedicated to the display of tropical plants and orchids, sparkling fountains, nearly 6 miles of trails and a dog park.

The Garden Store Associate is an integral member of the retail team and is primarily responsible for the coordination of daily operations of the Garden Store and/or bar service. The Garden Associate will deliver superb customer service and exceed the highest quality standards in the day-to-day visitor experiences. An ideal candidate will have excellent interpersonal skills, the desire and ability to serve our guests, and impeccable customer service skills to represent the organization in the highest form.

Must be available to work weekends, evenings and some holidays.

Responsibilities:

· Understands the importance of each guest to the Garden and drives excellence to ensure an optimal experience in every way.

· Welcomes and serves visitors to the Garden Store, encompassing retail transactions, preparing coffee, pouring alcoholic beverages, promoting merchandise, and selling memberships to visitors.

· Actively performs daily operational tasks to include but not limited to, merchandising, organization of displays, receiving of product, inventory and working with a point-of-sale system.

· Greets and fulfills requests by all guests while seeking opportunities to maximize their experience with the Garden including memberships, and store merchandise.

· Serves as a helpful resource regarding all aspects of the Garden and its grounds, including upcoming events, programs, and product knowledge.

· Provides up to date promotional and marketing materials to Garden guests.

· Serves guests in the Garden Store, including merchandising, displays, product receiving, inventory and working with a point-of-sale system.

· Provides up to date promotional and marketing materials to Garden guests.

· Proudly maintains a professional work area, while always ensuring a professional presentation to the public.

· Provides training to other staff on proper procedures as needed.

· Supports all Garden programs and events.

· Exemplifies the Garden Mission Statement and supports staff, departments and leadership in pursuing and achieving goals.

· Performs any other duties needed to help drive to our vision, fulfill our mission, and abide by our values.

· Exhibits a passion for the mission of Daniel Stowe Botanical Garden.

· Successfully pass a standard background review.

· Must obtain the ABC Responsible Alcohol Seller/Server Training and Certificate before first shift executing the responsibilities of this position.

· Able to work nights, weekends, and some holidays.

· Willing and able to acquire product knowledge fast to assist customers as needed.

· Willing to wear a uniform and work outside as needed.

· Must be willing to serve all guests equally regardless of their race, color, religion, national origin, age, gender, marital status, disability, veteran status, genetic information, gender identity and/or sexual orientation.

· Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Regular standing and walking.

· Frequent bending, lifting, carrying, and reaching

· Ability to lift 30 pounds.

Experience & Education:

· Minimum of a high school diploma or associate degree preferred.

· Minimum of 1 year in customer service or sales.

· Experience in using Square and Microsoft Outlook preferred.

· Excellent interpersonal skills and the ability to interact with a diverse audience.

· Ability to work in a team yet also independently.

· Ability to work under pressure in a fast-paced environment.

· Ability to service visitors consistently in demanding situations.

· Ability to assist multiple clients at the same time through multitasking.