· Acts as a member of the Families Forward Leadership team.

Collaborates with the Regional Director to manage a high performing, data driven team that is equally committed to the needs of individuals served and to achieving exceptional outcomes.

Responsible for the management and delineation of respective responsibilities to a Site Supervisor

Upholds and ensures that all employees within their Opportunity Center(s) are fully informed of agency policies and expectations.

Runs reports in and use data to plan daily and weekly tasks and create longer term strategies for site achievement.

Analyzes site data and metrics for strengths and areas for improvement in performance and efficiency while identifying priority areas for staff and their assigned caseload.

Conducts monthly case reviews to ensure compliance, quality, and adherence to standards.

Responsible for the hiring, orientation, and training of employees.

Communicates effectively and transparently to ensure staff are aware of policy, program, and agency changes

• Bachelor's degree or higher education and/or equivalent experience A
• 5 years of program management and supervisory experience.
• Non-profit experience, preferred.

Demonstrated track record for building and developing community partnerships.