ESSENTIAL DUTIES & RESPONSIBILITIES

Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:

Family: Work together to make everyone feel at home, and we step up when someone needs help

· Ensure that all food safety, quality assurance programs and procedures are implemented and followed, working with the FSQA team.

· Conduct monthly GMP inspections and KPI reporting.

· Manage pest control program.

· Manage team of technicians, through entire plant process from shipping through production to shipping.

· Manage product holds including communication of non-conformances to authorized personnel in a timely manner, destruction of non-conformant products, release of approved products and reporting of non-conformant products and disposal.

· Participate in cross functional teams to assure effective implementation of food safety and quality initiatives and other processes, as necessary.

• Execute environmental program swabbing according to policy and identify needs for additional microbiological testing.

· Gather and study data and/or provide technical support to understand trends and issues to make decisions and recommendations on product safety and quality in areas of assigned responsibility.

· Manage FSQA Documents by ensuring compliant retrieval and completion of all Portillo’s FSQA documentation to include proper and timely HACCP/PCQI sign-off.

· Communicate clearly by listening to others and the team, share information concisely with purpose, and be open to opinions.

· Build relationships by establishing connections with others to build trust, share ideas, and accomplish work.

· Develop People by helping others become more effective through strengths, expectations, encouragement, and coaching.

Greatness: We’re obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness

· Prepare maintenance work requests when required for Quality/Food Safety.

· Support and assist USDA inspector as needed.

• Evaluate facility sanitary conditions assess risk based on food safety and public health principles and determine and prioritize appropriate corrective action.
• Troubleshoot persistent sanitation issues to identify areas for improvement in sanitation program or facility/equipment design, engaging technical experts from RSC as needed.
• Partner with chemical supplier to maintain and update as necessary master cleaning schedule for plant, detailed clean-up procedures and SSOPs for plant equipment, in compliance with GMP and Portillo’s guidelines.
• Ensure all safety requirements related to sanitation are met, including proper chemical storage, MSDS, PPE and procedures.
• Develop and implement sanitation-related training for plant team members.
• Lead change by recognizing that change is essential, set goals for change, and lead purposeful adaptations to work that align with the organization’s stated vision.

Energy: We move with urgency and passion, while maintaining attention to detail

• Work with operations to assess and mitigate food safety risks associated with construction and major maintenance.
• Coordinate and prepare plant for internal sanitation, food safety, and third-party audits.

· Assist Manager with supporting the customer complaint process by conducting root cause analysis and developing and implementing appropriate corrective action(s).

· Assist FSQA Manager with any plant deviations.

· Assist FSQA Manager and FSQA team on SCAR submissions.

· Create accountability in holding self and others responsible for performance.

Fun: We entertain our guests, we connect authentically, and we make each other smile

· Work with the management team in facilitating rollouts of new procedures and policies. 

· Participate in screening, evaluation, and hiring of job candidates.

· Other duties as assigned.

ORGANIZATION RELATIONSHIPS

This position reports to the FSQA Manager with a dotted line to the Plant Manager and interacts with other departments.

QUALIFICATIONS

Knowledge, Skills, Abilities

· Bilingual (Spanish) preferred.

· Troubleshooting, data analysis, and investigative skills required.

· Must have strong computer skills and be familiar with Microsoft Office Word and Excel (heavy computer usage in this role).

· Incumbent must be able to work under minimal supervision.

· Minimum of 5 years food quality industry experience required.

· Demonstrated ability to manage employees required.

· Sound reporting, with good interpersonal and communication skills (written and verbal).

· Good organization and time management skills, with attention to detail.

· HACCP certification preferred. PCQI certification preferred.

· Knowledge of government regulatory requirements in food (USDA, FDA FSMA) a plus

· Knowledge and experience with GFSI, SQF, GMP's, Sanitation, Pest Control, Food Safety and HACCP systems, Quality Training, Allergens, Operations and applicable programs/regulations a plus.

· Think critically by seeking information, critically evaluate information, apply knowledge, and solve problems.

Educational Level/Certifications

• BS in Food Science, Biology, Chemistry or related field preferred or 5 years’ of FSQA experience

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