** General Manager Product Support**

**Job Category****:** Service **Requisition Number****:** GENER002498 Showing 1 location **Job Details**

**Description**

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagners reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

**Benefits include:**

* Paid Time Off (PTO) Plan - *Up to **96 hours** of PTO in your first year 8 company paid holidays*

* Medical, dental, and vision insurance

* Life and AD&D Insurance

* Retirement Plans - ***401K*** *and **Roth 401K** , eligible employees can receive a company contribution up to **7%***

* Tuition Reimbursement

* Employee Assistance Program (EAP)

* CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.

* *Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness Accidental Insurance, ID WatchDog and discounted employee phone plans.*

**Salary Range*:*** $99,790.00 - $137,000.00 Annually

Salary is dependent on education and experience. The General Manager of Product Support Sales is responsible for all sales activities for the Product Support group. There is a focus on growing, managing and sustaining our market share throughout each territory, as well as implementing Caterpillar programs, ensuring proper claiming procedures, and communicating results.

***Direct Reports Include:** Colorado Product Support Sales Manager, New Mexico/Texas Product Support Sales Manager, Product Support Inside Sales Reps, Site Performance Managers*.

**Essential Functions:**

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.*

* Establish relationships with our top 20 customers

* Lead both Product Support Sales Managers(PSSM) ensuring all customer request are handled with a sense urgency

* Working the PSSM review each territory and customer par performance to determine proper coverage

* Work with our Caterpillar representatives to establish Service Growth annual targets and metrics

* Support the Parts, Service, Sales and Marketing, and Digital excellence programs

* Communicate sales activity, specifically quoting with our Parts and Service Managers

* Implement Product Support Quoter (PSQ) throughout the territory

* Manage our Continuous improvement (CI) projects

* Manage our PSSR, ISR and SPMs commission plans adjust as needed

* Work with Operation and Administrative groups to ensure proper Cat reporting and program claiming

* Continue to support Cats Prioritize Service Events (PSE) and ensure our PSSR responsiveness

* Profit and loss responsibility including sales, gross profit and direct expenses for the product support sales group

* Works with both General Managers to promote teamwork and proper customer communication

* Communicate issues and problems with the General Managers as needed

* Works closely with Branch Managers to assure the PSSRs are effective and engaged with their local branch

* Develops and maintains effective relationships with all CAT Reps

* Work with Parts O&A to ensure proper parts stocking levels such as GET

* Weekly reporting on our sales funnel management (number of quotes, leads and activities)

* Evaluate the number of PSSRs reporting to each PSSM, and recommend changes to ensure proper PSSR support

* Have a working knowledge of CAT products

* Understand how to use Cat apps and tools (Cat inspect, Undercarriage measurement etc)

* Performs all required supervisory duties for his team

* Assures team receives annual training to increase job skills and performance

* Assures team is fully utilizing CRM system (activities, opportunities, engine population, etc)

* Leads team in embracing the Wagner safety culture

* All other duties as assigned by manager

**Required Education & Experience:**

* Bachelor's Degree in a related field

* 8 years in sales/sales management or related positions with demonstrated leadership skills

* 5 years customer service experience

* 5 years sales experience

* 5 years supervisor/management experience

* 3-5 years technical/mechanical experience

* 3-5 years administrative/clerical experience

**Competencies:**

* Telephone, reading/writing, organizational, communication, math, & reasoning skills

* Safety & Product Knowledge

* Ability to adapt to changing conditions

* Ability to understand all aspects of a financial business plan

* Proven ability to seek new business opportunities

* Proven customer service skillset

* Intermediate experience with Microsoft Word, Excel, Outlook, & PowerPoint

**Work Environment:**

* **Noise**: Loud, **Environment**: Indoors & Outdoors

**Physical Requirements:**

* Walking, talking, sitting, use of hands, & hearing

* Sedentary work that includes lifting and/or moving objects up to 25 pounds or more

**Other Duties:**

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

**Qualifications**

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)