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Spa Director
$62k-78k (estimate)
Full Time | Accommodations
1 Week Ago
HEI Hotels & Resorts is Hiring a Spa Director Near Atlanta, GA
About UsJoin Team Whitley! Located right in the heart of Buckhead with convenient access to the highway and two Marta Train stations, the Whitley has an awe-inspiring view of the city skyline. Gathering together was Buckhead’s original purpose, and this remains a focus of our hotel so that we are able to provide a home away from home for our guests. Our associates have access to many benefits such as free parking, discounted train passes, complimentary meals and discounted spa services. In addition to all of this, we invest in our associates by providing cross-training, promotional opportunities and tuition reimbursement. Looking to grow your career with the leading luxury hotel in the area? Come in to see us today!
Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
OverviewProvide assistance, guidance and leadership to The Spa Team, ensuring consistent compliance with spa industry guidelines and hotel policies, and quality guest service while maximizing departmental profits. This position oversees The Spa in the absence of the Spa Director.
Responsibilities
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
OverviewProvide assistance, guidance and leadership to The Spa Team, ensuring consistent compliance with spa industry guidelines and hotel policies, and quality guest service while maximizing departmental profits. This position oversees The Spa in the absence of the Spa Director.
Responsibilities
- Support Spa Director regarding spa's daily quality process including goal communication, associate improvement, compliance with HEI Hotels and Resorts' standards of product and performance, service recovery and problem resolution. Provide assistance in disseminating feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.
- In conjunction with Spa Director and based on approved staffing plans: interview, hire, train, motivate, conduct performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate for spa associates including, but not limited to Supervisor(s), Therapists, Front Desk and Attendants.
- Communicate both verbally and in writing to provide clear direction to staff.
- Assign and instruct Spa Therapists and Associates in details of work. Observe performance and encourage improvement. Monitor business levels and hotel occupancy and make staffing adjustments accordingly.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
- Support established budgeting, forecasting, cost and inventory controls.
- Assist in preparation of forecast expenses and actual results for the spa revenue and expenses.
- Provide expertise with regard to the spa's core business vis-à-vis company meetings and activities.
- Be available and able to assist in all aspects of operations as needed based on business needs.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
- High School diploma required, Bachelor's Degree preferred.
- Hotel experience preferred.
- Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadlines, negotiation of vendor contracts, analytical ability and the planning, organization development and coordination of large scale work projects.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
- Complex mathematical skills and considerable skill in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting.
- Ability to be mobile for significant distances between and within buildings on the property with or without reasonable accommodation.
- Ability to observe performance and detect signs of emergency situations and respond with proper action.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Accommodations
SALARY
$62k-78k (estimate)
POST DATE
06/02/2024
EXPIRATION DATE
06/29/2024
WEBSITE
heihotels.com
HEADQUARTERS
NORWALK, CT
SIZE
3,000 - 7,500
FOUNDED
2002
CEO
ANTHONY RUTLEDGE
REVENUE
$200M - $500M
INDUSTRY
Accommodations
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The job skills required for Spa Director include Leadership, Guest Service, Forecasting, Planning, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Spa Director. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Spa Director. Select any job title you are interested in and start to search job requirements.
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