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Square is Hiring a Content Specialist Near Atlanta, GA
Company DescriptionSince we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job DescriptionSquare's Content Knowledge Team equips sellers with technical product resources and foundational business knowledge, empowering them to independently navigate how to start, run, and grow the business of their dreams. Our simple, straightforward, and accurate content empowers Sellers with innovative learning experiences to build foundational product, technical, and business knowledge for sustained long-term growth. We answer questions while simultaneously teaching business owners how to maximize their use of Square. Further, you'll work on semantic solutions to complex problems across all of our content channels.
In this role, you'll work with a global team of content writers and partners to create self-service resources at scale for the Square product ecosystem.
Job Function:
Zone A: USD $33.37 - USD $50.00
Zone B: USD $31.01 - USD $46.49
Zone C: USD $28.37 - USD $42.50
Zone D: USD $25.00 - USD $37.50
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:
US and Canada EEOC StatementWe’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I D page.Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job DescriptionSquare's Content Knowledge Team equips sellers with technical product resources and foundational business knowledge, empowering them to independently navigate how to start, run, and grow the business of their dreams. Our simple, straightforward, and accurate content empowers Sellers with innovative learning experiences to build foundational product, technical, and business knowledge for sustained long-term growth. We answer questions while simultaneously teaching business owners how to maximize their use of Square. Further, you'll work on semantic solutions to complex problems across all of our content channels.
In this role, you'll work with a global team of content writers and partners to create self-service resources at scale for the Square product ecosystem.
Job Function:
- Build, publish, monitor, and maintain product support content and resources that distill complex financial and technical concepts into appropriately digestible documentation for the intended audience
- Collaborate with the team to implement a standardized, connected, and scalable content strategy to improve our sellers’ self-serve help experience
- Partner with team and product to maintain clear, accurate, and concise product resources that are error free, up-to-date, and easy to navigate
- Manage multiple projects, dependencies, and timelines at once to deliver on moving deadlines and launch calendars
- Analyze user behavior and other data insights to improve Square's self-service resources, search experience, media library, and other tools like support chatbots
- Demonstrate the impact of the content you create in furthering business objectives or Square's purpose of economic empowerment
- 2 years of experience in customer success, content/technical writing, content design, editorial, or similar related experience in highly collaborative, cross-functional environments
- Excited about the written word and turning complicated product and policy concepts into simple, empathetic, and jargon-free language using Square's tone and voice
- Flexible working with short or moving timelines, changing roadmaps, and ever-evolving tools
- Enthusiastic about editing with an eye for style and grammatical errors
- Strong ability to identify and drive for measurable results
- Passionate about empowering business owners through educational content that both solves problems and helps grow their business
- Technically savvy
- Positive and motivated to go above and beyond to learn new skills
- Expert-level knowledge of Square's hardware and software solutions
- Experience creating annotated screenshots, GIFs, and screencast videos
- Familiarity with Looker, SEO optimization, and other tools to measure the effectiveness of content initiatives
Zone A: USD $33.37 - USD $50.00
Zone B: USD $31.01 - USD $46.49
Zone C: USD $28.37 - USD $42.50
Zone D: USD $25.00 - USD $37.50
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
US and Canada EEOC StatementWe’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I D page.Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.
Job Summary
JOB TYPE
Full Time
SALARY
$51k-64k (estimate)
POST DATE
06/10/2024
EXPIRATION DATE
07/07/2024
WEBSITE
squareup.com
HEADQUARTERS
SUGAR LAND, TX
SIZE
3,000 - 7,500
FOUNDED
2009
TYPE
Public
CEO
WILLIAM CONRAD
REVENUE
$5B - $10B
Related Companies
About Square
Square provides credit card reader applications for iPhone, Android and iPad devices with a transaction rate per swipe.
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The job skills required for Content Specialist include Content Strategy, Initiative, Insight, etc. Having related job skills and expertise will give you an advantage when applying to be a Content Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Content Specialist. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Content Specialist positions, which can be used as a reference in future career path planning. As a Content Specialist, it can be promoted into senior positions as a Digital Content Curator II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Content Specialist. You can explore the career advancement for a Content Specialist below and select your interested title to get hiring information.
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