Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Utilize sales training skills to provide outstanding customer service.
• Process Morning procedures, Statements and Notices. 
• Process Savings Deficiency Reports and Overdrafts.
• Process Stop payments and Stop payment file maintenance.
• Process Overdrafts.
• Process Large dollar notices and returns.
• Process In house return items and contact customer 
• Balance Item entry, transfer and verify blocks of work.
• Prepare Canadian and Foreign checks, cash letter and handle funds received. 
• Process Mobile capture entries and customer notifications
• Process Afternoon procedures and notices 
• Process IRD items 
• Complete End of day procedures. 
• Balance assigned General Ledger accounts. 
• Process Checxchange items
• Process Back counter work.
• Process NCI returns
• Process Reclamation and Social Security returns
• Process ROI waivers and refunds
• Process Positive Pay Scrubbing and Exception Returns 
• Process Check Adjustments
• Process Ceto Report
• Process Assigned customer calls
• Complete charge off of assigned accounts 
• Comply and satisfactorily pass tests for bank policy and regulatory compliance that apply to position.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor's Degree or equivalent experience 
• 2 years minimum experience in Information Security and/or Access Governance
• Banking experience preferred

KNOWLEDGE AND SKILLS

• Ability to manage multiple complex priorities and competing agendas without express authority over delivery teams 
• Ability to interpret and apply policies and regulations 
• Analytical aptitude with an emphasis on investigative, methodical critical questioning and logical thinking; a data-driven decision maker 
• High level of interpersonal skills to interact with leaders at multiple levels and facilitate team interactions 
• Strong written and oral communication skills. Must be able to effectively communicate with Operations staff, bank clients, auditors, and outside vendors
• Collaboration – Ability to work across departments as needed.
• Strong attention to detail
• Excellent organizational and time management skills
• Capable of handling customer and teammate contact situations tactfully and professionally
• Ability to think critically and interpret a variety of instructions
• Strong written and oral communication skills. Must be able to effectively communicate with Operations staff, bank clients, auditors, and outside vendors
• Collaboration – Ability to work across departments as needed.
• Strong attention to detail
• Excellent organizational and time management skills
• Capable of handling customer and teammate contact situations tactfully and professionally
• Ability to think critically and interpret a variety of instructions
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

LANGUAGE SKILLS 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, news releases, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY 

Ability to solve practical problems and deal with a variety of concrete and abstract variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.