Job Title: Service Advisor for Heavy Duty Trucks

Job Summary: The Service Advisor for Heavy Duty Trucks earns commission as well as salary and acts as a liaison between the customer and the service department. They are responsible for understanding customer needs, coordinating service schedules, and ensuring timely and effective maintenance and repair of heavy-duty trucks. This role requires excellent communication skills, technical knowledge of heavy-duty trucks, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

• Customer Interaction:
• Greet customers and listen to their concerns regarding their heavy-duty trucks.
• Provide detailed information about the services offered and the maintenance or repair process.
• Ensure a high level of customer satisfaction by addressing questions and resolving issues promptly.
• Service Coordination:
• Schedule service appointments and manage the workflow of the service department.
• Ensure that all work is performed efficiently and to the highest standards.
• Communicate with the service team to relay customer concerns and specific vehicle issues.
• Technical Assistance:
• Provide preliminary diagnostics based on customer descriptions and initial inspections.
• Advise customers on necessary repairs, estimated costs, and time required for service.
• Stay updated on the latest technologies and repair techniques for heavy-duty trucks.
• Documentation and Record Keeping:
• Maintain accurate records of services provided, parts used, and customer interactions.
• Prepare service estimates, invoices, and other required documentation.
• Ensure all records are kept up-to-date and comply with company policies and industry regulations.
• Parts and Inventory Management:
• Coordinate with the parts department to ensure availability of necessary parts for repairs.
• Assist in managing inventory levels and ordering parts as needed.
• Ensure that all parts used are correctly documented and charged to the appropriate service order.
• Quality Control:
• Inspect completed work to ensure it meets quality standards and customer expectations.
• Follow up with customers post-service to ensure satisfaction and address any further concerns.
• Implement and maintain best practices for service delivery and customer care.

Qualifications:

• High school diploma or equivalent; technical or vocational training in automotive service is preferred.
• Minimum of 2 years of experience in a service advisor or similar role, preferably with heavy-duty trucks.
• Strong knowledge of heavy-duty truck systems, maintenance, and repair procedures.
• Excellent communication and interpersonal skills.
• Proficient in using service management software and other computer applications.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Customer-focused with a commitment to delivering high-quality service.

Working Conditions:

• Primarily works in an office setting within a service department.
• May be required to work in the service area, which may involve exposure to noise, fumes, and varying temperatures.
• Regular interaction with customers, technicians, and parts personnel.

Physical Requirements:

• Ability to stand, walk, and sit for extended periods.
• Occasionally required to lift and carry objects up to 25 pounds.

Must be able to communicate clearly and effectively in person and over the phone.

Job Types: Full-time, Part-time

Pay: $45,000.00 - $55,000.00 per year

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• Day shift

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Appleton, WI 54914 (Required)

Ability to Relocate:

• Appleton, WI 54914: Relocate before starting work (Required)

Work Location: In person