Job Description:
Expertise and Skills You Have
Degree or equivalent in Journalism, Communications, English, Marketing or related field strongly desired
Print production experience strongly desired
Five to seven years of project management experience preferred
Minimum of three years Defined Contribution and writing experience preferred
Series 7 and 63 is required and must be acquired within 120 days
Fidelity experience preferred
Analytical thinking; customer service orientation; decisiveness
Excellent organizational and project management skills
Excellent and effective oral/written communication skills
Ability to lead multiple projects; thrive in a fast pace deadline driven environment and work well collaboratively as well as independently
Proven strong leadership, motivation, negotiation and influence skills
Creative thinking and strong problem resolution skills
Excellent decision-making ability and leadership skills
Technical competence and ability to work with multiple systems and tools
Excellent attention to detail, editing and proofreading skills
Positive relationship building and interpersonal skills
Content Development:
Review and analyze plan-specific materials to resolve creative solutions in meeting clients unique communications needs. Routinely develop custom integrated marketing campaigns (i.e. DB) to address client-specific goals. Work as a member of a team of experts to effectively deliver complex communication projects.
Production/Cost Management
Support day to day production management of client communications including project planning, scheduling, execution, issue resolution, and reporting and reconciliation. Consult and provide production recommendations based on project specifications, design features, cost considerations and equipment capabilities. Solicit quotes, estimates and select appropriate vendor for job based on project specifications and timelines. Facilitate and provide inventory management oversight for assigned client portfolio.
Project Management:
Independently lead creation of standard or custom educational materials to support several client projects. Own the technical, peer review, proofreading, legal, design and client edit/review cycles, including all vital follow-ups. Identify risks proactively and develop alternatives to ensure timely resolution.
Client Management/Satisfaction:
Participate in and lead client meetings and/or projects.
Business Initiatives:
Support, and in some instances, leads overall business improvement initiatives to improve quality, reduce cost, and improve service. Participate in cross market initiatives and represent Communications, Education and Operations larger scale initiatives.
The Team
The Sr. Communications Production Manager (Sr. CPM) is responsible for handling production workflow of Workplace Investing (WI) communication materials for large size implementations, corporation actions and ongoing Strategic clients. Plans are typically complex, integrated and multi-practice (Health and Welfare & Defined Benefit). This manager will develop insight and understanding of the clients communication strategy as well as providing production consultative support and recommendations to the Client Service Team and/or client. The Sr. CPM will be responsible for oversight of daily print production, inventory management, and issue resolution. This area of focus includes the management and execution of both one time mailing materials and ongoing kit management. They will have ownership for procedure development and maintenance of policies and controls. The Sr. CPM will coordinate with various business partners and collaborate with management to identify & lead process improvement opportunities.
Certifications:
Category:
Communication
Fidelitys working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).