Leidos FTC SNS General Clerk II’s (GCII) respond to incoming contacts from level one counselors for the purposes of escalation or consultation.

GCII’s will also respond to incoming frontline calls related to identity theft and consumer fraud. Efforts are made to efficiently document consumer complaints into a secure database, provide educational materials / referrals, while providing A customer service.

The role is accepting applicants and will select one individual from for either the Indianapolis or Albuquerque location.

PRIMARY RESPONSIBILITIES :

Respond to internal C1 call escalations / consults. Document consumer data into web application. Additional duties include but are not limited to form escalations, Callbacks / Voicemail Callbacks, Fulfillment test, processing CRC emails, Mailscan processing, Other / Other processing and respond to inbound consumer Chats.

MINIMUM REQUIRED QUALIFICATIONS :

HS Diploma or GED Equivalent.

Good computer / typing skills.

Excellent communication skills.

Cross-trained in both IDT & RF (CIS / HELP)

Overall QA scores >

Accuracy scores >

Professional scores >

2 years service as a C1 on FTC SNS CRC

Strong dependability history, including attendance and aux usage

Firm grasp of FTC content, processes, and procedures

High level of professionalism and customer service

Demonstration of providing accurate, complete education to consumers

Ability to efficiently and effectively manage inbound phone calls

No current written disciplinary actions

ADDITIONAL DESIRED QUALIFICATIONS :

Bilingual (Fluent in Spanish and English, both written and speech).

Leidos will ensure that all wage and benefit provisions are met as required by the Service Contract Act.

Original Posting Date :

2024-05-21

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range : Pay Range -

Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Last updated : 2024-05-21