Design solutions to drive safe living and quality of life

The main function of this position is to respond and resolve complex service calls providing technical support and troubleshooting to Honeywell customers. Additional responsibilities related to the technical delivery of small service jobs, time and work material, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into the - HVAC, automation controls, life safety, fire, and security systems category as well as their associated computer systems. Level 3 Technicians will be expected to coach and mentor more junior technicians. The goal is to ensure system up-time and efficiency.

The salary range for this position is $66,700- $100,100. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

JOB DUTIES:

* Conduct regular maintenance and inspections of HVAC, Fire Alarm, and Building Automation systems.

* Troubleshoot and diagnose technical issues, both remotely and on-site.

* Perform repairs and replacements of faulty components.

* Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues.

* Provide technical guidance and support to customers and field service technicians.

* Ensure compliance with company policies, procedures, and regulatory requirements.

BENEFITS OF WORKING FOR HONEYWELL:

* Medical, Vision, Dental, Mental Health Benefits

* Paid Vacation

* 401k Plan/Retirement Benefits (as per regional policy)

* Career Growth Opportunities

* Professional Development Programs

YOU MUST HAVE:

* Minimum of 2 years of experience in field service or a related technical role.

* Strong technical knowledge and expertise in HVAC, Fire Alarm, or Building Automation systems.

* Excellent problem-solving and troubleshooting skills.

* Ability to effectively communicate technical concepts to both technical and non-technical stakeholders.

WE VALUE:

* Relevant technical certifications or licenses.

* Experience with Honeywell products and systems.

* Customer-focused mindset.

* Strong attention to detail and organizational skills.

Additional Information

* JOB ID: req442792

* Category: Customer Experience

* Location: 14 Columbia Circle STE 103,Albany,New York,12203-5196,United States

* Nonexempt

*

Global (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.