Under close supervision, performs technical work of moderate difficulty in public safety communications; this position has department specific responsibility.

(Illustrative Only) Operates fixed base communications equipment, to include computer-aided dispatch (CAD) system, 911 system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer databases and maps; answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; calms and counsels distraught and irate callers in emergency situations; dispatches emergency responders relays pertinent information to law enforcement personnel in a factual and concise manner; monitors radio channels and provides immediate information and assistance; maintains status and awareness of Sheriff’s patrol units and monitors alarms; tracks the location and activities of all officers on duty; logs messages transmitted and received; enters all emergency assistance calls into the computer aided dispatch (CAD) incident logs; inputs and updates information into the National Crime Information Center (NCIC) computer systems; enters calls for service into the law enforcement database, to include date, time, caller’s name, type of incident, responding officer’s name, arrival time, and other details; retrieves information from automated files to access databases for information, wants and warrant checks, driver license and vehicle registration checks; composes, sends and receives messages via criminal justice computer system; operates and maintains telephone recording system; follows departmental policies and procedures in providing assistance and information to law enforcement and emergency services personnel, and the general public; notifies other State/Federal and regional agencies, as directed; notifies administration on critical incidents; reads and interprets maps for the public and law enforcement personnel to assist in locating certain geographical by utilizing city/county/state maps, atlas, and various computer mapping systems; performs various clerical tasks; maintains appropriate security and confidentiality of criminal histories and other sensitive information encountered in the performance of his/her duties; regular and reliable attendance; performs other duties as assigned.

High School Diploma or GED equivalent; AND six (6) months of customer service or clerical experience; OR an equivalent combination of education and experience; preferred keying skill of at least 40 words per minute (wpm); must obtain ACJIS and NCIC Terminal Operator Certifications within six (6) months of appointment and maintain certification.

ADDITIONAL REQUIREMENTS:This classification may require the applicant to successfully complete a background check, polygraph, and drug test prior to appointment; must possess and maintain a valid driver’s license; and the ability to work all three shifts (days, afternoons, and graveyards), holidays, and weekends.

Knowledge of: County policies and procedures; Sheriff’s Office policies and procedures related to dispatching law enforcement officers and other emergency services; Federal, State, and County laws governing the dispatch process and the use of dispatch equipment; law enforcement terminology, communication techniques, and other codes; communications equipment, to include two-way radio, computer assisted dispatch systems, recording equipment, 911 equipment, and specialty equipment; Yuma County geographical areas, road systems, and the locations of important buildings; business English, spelling, punctuation, and grammar.

Skills in: Determining and prioritizing incoming information; handling multiple tasks simultaneously, under pressure, in emergency and stressful situations; listening and obtaining information from hostile and emotional callers; communicating clearly and concisely and relaying details accurately; effective decision making/problem solving based on limited amount of information in crisis/emergency situations; reading maps; operating office and law enforcement communication equipment; operating computerized technology and job-related software applications; preparing and maintaining accurate records.

Ability to: Enter information with speed and accuracy; memorize, retain, and accurately recall information and codes; maintain emotional control and work effectively during emergencies/crisis situations or extremely stressful conditions; maintain security of confidential information; exercise sound independent judgment in interpreting and applying laws, office policies, and procedures; work independently with minimal supervision; establish and maintain effective working relationships with supervisors, employees, other agencies and the public; follow written and verbal instructions; communicate clearly, both verbally and in writing.

(Illustrative Only) Work is performed in a confined area, fast paced, and in a high volume call center; work non-standard hours, to include shift work, rotating shifts, holidays, and weekends; sit for long periods of time; may be required to bend, stretch, stoop, reach and climb stairs; may occasionally lift, carry, push, and/or pull objects; visual and muscular dexterity to operate; computer, telephone, and two-way radio; utilize communication equipment to hear and respond to: radio communications, voice instructions, and/or commands; operate a motor vehicle and travel to/from various locations for training/meetings; random urinalysis testing.